This article provides steps on how to update a single PBX User.
If wanting to update several users, check the Update PBX Users (Bulk).
Part I: Edit the User
From the Enterprise Admin Menu, click on the Users menu item.
Search for the target user using the quick search box, then click on the PBX Username which is a hyperlink.
The Edit User form displays.Fill out the fields. To learn more about the definition of each field, refer to the Set Up PBX User (Individual) article. Then click Save.
Part II: Sync Changes to Microsoft
If changes to user/s were made by a Service Provider without Service Provider management consent, the Enterprise Admin must log into the Enterprise Portal and click on Sync Teams Users.
If changes user/s were made by the Enterprise Admin or a Service Provider with management consent, the system automatically syncs the changes. No further action is required.
Check Sync Status
The user provisioning status will be reflected in the Enterprise Dashboard. Click here for more info about User Provisioning Status Indicators.
Expect:
- That the first time sync will take up to 24 hours. Come back to check the status.
- That succeeding syncs will take up to 4 hours. Come back to check the status.
If sync is not completing within these wait times, contact your Service Provider.
Result:
When you have successfully added a user, you will receive an email confirmation similar to the following:
Suggested Further Reading
Learn more about Caller ID, Caller Name and PAI Controls
Learn more about User Provisioning Status Indicators.
To update several users, check Update PBX Users (Bulk).