Update PBX Users (Bulk)

This article provides steps on how to update Teams user's Voicemail, DialPlan Policy, Voice Routes, PBX Locations and SIP Credentials in bulk.

If editing a single PBX user, from the Users table, click on the PBX username from the Users table. For more detailed information, check Update PBX User.

This instruction could be used to update both a single user or multiple user. Use the checkboxes in step 2 to select the affected users.

Part I: Update User Details

From the Enterprise Admin Menu, click on the Users menu item.
Click on the Update Users button.
Select the checkboxes for the users that you want to update, then click Confirm Update Users button.
From the Update Users box, modify the fields for the changes you wish to update.

* For the definition of each field in this form, refer to the Set Up PBX User (Individual) article.
* If a new Voice Route is desired, then select a Voice Route from the dropdown. If the Voice Route will remain the same, then do not supply any value.
* If a new PBX Location is desired, then select the PBX Location from the dropdown. If the PBX Location will remain the same, then do not supply any value.
* IMPORTANT: Fill out the Password and Confirm Password ONLY IF you are certain that all the affected users will use the same username and password.
Click Next when done filling out the fields.
Confirm the changes made then click Update User.

A confirmation message will show on the upper right of the screen and in the activity feed.

Editing each user takes approximately 10 minutes as the system de-provisions and re-provisions the user in the B2BUA.

Part II: Sync Changes to Microsoft

The changes mentioned in Part I above are applied only to ConnecttoTeams databases and the PBX system. The changes need to be pushed to Microsoft as well so that the Teams Users will actually be able to receive and make calls thru the PBX.

To push user changes to Microsoft Teams, the Global Admin must trigger the Sync Teams Users process except when certain conditions are met.

When Sync Teams Users is not required:

SKIP this sync when BOTH of these conditions are met.
(1) This is NOT the first time the Sync Teams Users is done. In other words, the initial set of users were already configured.
(2) The enterprise consented to “Allow Management by Service Provider”
The above conditions allow automatic sync’ing of teams users.

This picture shows consent was granted.

Proceed to monitor the sync user status.

If Sync Teams Users is required, the following steps must be taken:

The Global Admin (and only the Global Admin can do this) must go to the Enterprise Dashboard.
In the Enterprise Admin Action Items table, click Sync Teams Users.

This action will take time. Do not click again until you check the status as instructed below.

Expect:
- That the first time sync will take up to 24 hours. Come back to check the status.
- That succeeding syncs will take up to 4 hours. Come back to check the status.
If sync is not completing within these wait times, contact your Service Provider.

Check Sync Status
The user provisioning status will be reflected in the Enterprise Dashboard. Click here for more info about User Provisioning Status Indicators.

Note to the Service Provider
If sync is not completing within these wait times, request from help from ConnecttoTeams Support.