Update PBX Users (Bulk)

This article provides steps on how to update Teams user's Voicemail, DialPlan Policy, Voice Routes, PBX Locations and SIP Credentials in bulk.

If editing a single PBX user, from the Users table, click on the PBX username from the Users table. For more detailed information, check Update PBX User.

This instruction could be used to update both a single user or multiple user. Use the checkboxes in step 2 to select the affected users.

Part I: Update User Details

From the Enterprise Admin Menu, click on the Users menu item.
Click on the Update Users button.
Select the checkboxes for the users that you want to update, then click Confirm Update Users button.
From the Update Users box, modify the fields for the changes you wish to update.

Push existing User settings to Teams : Check this box to push the current user settings from ConnecttoTeams to Teams for all users. This action is equivalent to performing the following for each selected user: Disable Calling → wait for a few minutes → Enable Calling.

Use Teams Voicemail : Choose how users’ voicemails should be handled.
- Don’t Update : Keep the user’s existing voicemail setting in Teams unchanged.
- Yes : This will change the Call answer rules in Teams Voicemail to ‘Let the caller record a message’.
- No : This will change the Call answer rules in Teams Voicemail to ‘End the call without playing your greeting’.

DialPlan Policy : Choose how users’ DialPlan Policy should be handled.
- Don’t Update : Keep the user’s existing Voice Routing Policy in Teams unchanged.
- Enable : Set the user’s Voice Routing Policy to the custom policy defined by your ConnecttoTeams provider.
- Disable : Revert the user’s Voice Routing Policy to ‘Global (Org-wide default)’.

Call Recording : Choose the Call Recording setting for the selected users.
- Don’t Update : Keep the users’ current Call Recording setting.
- Enable : Enables the Call Recording setting for all selected users. This means inbound calls, outbound calls, and meeting conferences will be recorded.
- Disable : Disables the Call Recording setting for all selected users.

Pause Call Recording : Choose the Pause Call Recording setting for the selected users.
- Don’t Update : Keep the users’ current Pause Call Recording setting.
- Enable : Enable the ability to Pause Call Recording for the selected users.
- Disable : Disable the ability to Pause Call Recording for the selected users.

Pause Inbound Calling : Choose the Pause Inbound Calling setting for the selected users.
- Don’t Update : Keep the users’ current Pause Inbound Calling setting.
- Enable : Enable the Pause Inbound Calling for the selected users.
- Disable : Disable the Pause Inbound Calling for the selected users.

Voice Routes : If a new Voice Route is desired for the selected users, then select a Voice Route from the dropdown. Do not supply any value if keeping the current Voice Routes settings for the selected users.

PBX Location : If a new PBX Location is desired for the selected users, then select the PBX Location from the dropdown box. A warning message will be shown showing the change in PBX Location when selecting a new PBX Location.

Do not supply an value if keeping the current PBX Location for the selected users.

Password and Confirm Password :
WARNING: Fill out ONLY the Password and Confirm Password ONLY IF you are certain that all the affected users will use the same username and password.
Click Next when done filling out the fields.
Confirm the changes made then click Update User.

A confirmation message will show on the upper right of the screen and in the activity feed.

Editing each user takes approximately 10 minutes as the system de-provisions and re-provisions the user in the B2BUA.

Part II: Sync Changes to Microsoft

If changes to user/s were made by a Service Provider without Service Provider management consent, the Enterprise Admin must log into the Enterprise Portal and click on Sync Teams Users.

If changes user/s were made by the Enterprise Admin or a Service Provider with management consent, the system automatically syncs the changes. No further action is required.

Check Sync Status
The user provisioning status will be reflected in the Enterprise Dashboard. Click here for more info about User Provisioning Status Indicators.

Expect:
- That the first time sync will take up to 24 hours. Come back to check the status.
- That succeeding syncs will take up to 4 hours. Come back to check the status.
If sync is not completing within these wait times, contact your Service Provider.

Note to the Service Provider
If sync is not completing within these wait times, request from help from ConnecttoTeams Support.