Unable To Create Application Package for the Deployment

  • Updated on Jun 17, 2025
  • Published on Apr 18, 2025
  • 1 minute(s) read
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Issue : Unable To Create Application Package for the Deployment

An error Application sync failed - Unable to create an application package for the deployment was encountered when deploying the app. See the sample image.

Resolution

Steps for the Reseller

When this issue is encountered when deploying an app, the Reseller must do the following:

  1. Go to the App Management screen of the relevant Enterprise.

  2. From the App Settings Management page, select the corresponding tab of the app.

  3. Increase the app version one increment higher, for example, from 2.9.3 to 2.9.4.


  4. Save the changes.

  5. Notify the Enterprise to sync the application.

Steps for the Enterprise Admin

Part I: Contact your provider to report this issue.

Part II: When provider instructs yo to sync the application:

  1. Go to Enterprise dashboard.

  2. From the Enterprise Admin Action Items, click Sync [service] App.

Result: After sync, the following messages are generated in the logs for successful app deployment.

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