Configure SMS Users

This article guides the Enterprise Admin on how to configure the SMS service for a member MS Teams user.

Before You Begin

You must have the SMS service enabled for your Enterprise account. Please contact your provider to get this service added.
The target Teams user must be a member of User Groups being sync’d on your Enterprise account.

Note to the Reseller:
There must be an SMS Carrier Profiles at the Reseller level that is assigned to the Enterprise or “All Enterprises” and that should successfully connect to your SMS providers. See SMS Carrier Configuration as a Reseller Admin
There must be uploaded phone numbers assigned to the Enterprise.

Configuring an SMS User

From the Enterprise > Users page, go to the Manage Users pane and click Manage SMS.
Mark the Enable SMS Service checkbox.
Set the User Type drop-down list to Basic User.
Select the phone numbers to assign to the user and move using the > from Unassigned DIDs to Assigned DIDs.
Click Submit.

If at a later time you want to update the DIDs for the user, click the Manage SMS action on the Users table corresponding to this user. This is further discussed in Manage SMS Phone Numbers.

Result:

The user will appear enabled for SMS and assigned the phone number/s. HOWEVER, will not get reflected in the member user’s Teams client until the SMS app is sync’d. To sync, see the Sync the SMS App to Finalize the Changes section below.

Sync the SMS App to Finalize the Changes

To finalize the phone number assignment, the Microsoft Global Admin (or the provider if granted the proper consent) must sync the app to Microsoft.

If need to configure more Teams users for SMS, repeat the procedure above.

If need to configure SMS Groups, proceed to do so as described here.

Then finalize by sync’ing the SMS App. For specific instruction, see Deploy the SMS App to a Microsoft Teams Organization

Result:

Once the sync is completed, the user will see new teams in MS Teams that corresponds to the phone number assigned (or the Outlook name if the phone number is stored as mobile contact).