Configure End Users for Call Recording

This article discusses how you can configure individual users - PBX users, Trunk Users and CallApp Users - within your enterprise so that they can utilize the Call Recording feature.

Before You Begin

• Your enterprise must be enabled by the service provider for Call Recording service.

• You - the Global Admin - must grant the necessary consent to the service provider. For more information, see Enable Call Recording for my Enterprise.

Configure PBX Users or CallApp Users for Call Recording

1. From the Enterprise Admin Menu, click on Users.

2. In the Users page, click on Update users button.
   
   
   

3. Select the user(s) you would like to enable Call Recording for.
   
   
   

4. Click Confirm Update Users.
   
   The Update User(s) form pops up.
   

   
   

5. Select your preferred change for the Call Recording field.

   Don’t Update: Select this option if your intention is not to change the current call recording mode for all selected users.
   Enable: Select this option if your intention is to enable the call recording for all selected users.
   Disable: Select this option if your intention is to disable the call recording for all selected users

6. Select your preferred change for the Pause Call Recording field.
   Don’t Update: Select this option if your intention is not to change the current pause call recording mode for all selected users.
   Enable: Select this option if your intention is to enable the pause call recording for all selected users.
   Disable: Select this option if your intention is to disable the pause call recording for all selected users

7. If you have other fields to update, proceed to change them. Refer to the Set Up PBX User article for the definitions of the fields.

8. Click Next and confirm the action.
   

9. Proceed to Sync Teams Users in the Enterprise Dashboard. For more information, check this guide.

Configure Trunk Users for Call Recording

1. From the Enterprise Admin Menu, click on Trunks > Users.
   

2. In the Trunk Users page, click on Update users button.
   
   
   

3. Select the user(s) you would like to configure Call Recording for.
   

   

   
   

4. Click Confirm Update Users.
   
   The Update Trunk User(s) form pops up.
   

   

5. Select your preferred change for the Call Recording field.

   Don’t Update: Select this option if your intention is not to change the current call recording mode for all selected users.
   Enable: Select this option if your intention is to enable the call recording for all selected users.
   Disable: Select this option if your intention is to disable the call recording for all selected users
   

6. Select your preferred change for the Pause Call Recording field.
   Don’t Update: Select this option if your intention is not to change the current pause call recording mode for all selected users.
   Enable: Select this option if your intention is to enable the pause call recording for all selected users.
   Disable: Select this option if your intention is to disable the pause call recording for all selected users.
   

7. If you have other fields to update, proceed to change them. Refer to the Set Up Trunk User article for the definitions of the fields.
   

8. Proceed to Sync Teams Users in the Enterprise Dashboard. For more information, check this guide.

Results

Once the user is enabled for Call Recording, the ConnecttoTeams Compliance Recording policy will be set for the users and the enterprise will be added to the Call Recording Portal. During a Teams call, the following prompt will be presented to the Teams user indicating that call is being recorded.

In the Users table, the user enabled for Call Recording will have the call recording icon added to its License Details column.

Suggested Further Reading

• Learn how to manage recordings in Call Recording Portal.

• Learn how to configure other users to act as admins in Call Recording Portal.

• Guide your end users on how to access the Call Recording Portal as an End User.