Introduced in June 2025, the Unified Connector App contains all services (eg. SMS, PBX, Chat and CallApp) that are configured for a given user. It can be deployed in place of any of the stand-alone apps.
This article offers Microsoft Teams users an overview of the services available through the Unified Connector App, along with links to detailed guides for each supported service.
Before You Begin
App Deployment to Your Teams Organization
Your enterprise administrator must have deployed the app to your organization’s Teams app catalog.
App Installation on Your Microsoft Teams Client
You must have added the Unified Connector App to your Teams client.
Guides
The Unified Connector App house all the services that are configured for a given user.
Using the PBX Service?
Refer to the folder PBX Connector App Guide for MS Teams Users for detailed instructions. Skip the article ‘Adding the PBX Connector App into Teams’ —it's not needed in this case.
Using the CallApp AddOn?
Refer to the article Using the CallApp App for detailed instructions. Skip the section ‘Add the CallApp into your Teams client’ — it’s not needed in this case.
Using the SMS Service?
Refer to the folder SMS Connector App Guide for MS Teams Users for detailed instructions. Skip the article ‘Adding the SMS Connector App into Teams’ — it’s not needed in this case.
Note that unlike the SMS Connector which replicates the SMS messages in Teams and Channels, the Unified Connector App replicates the SMS messages in Teams chat.
The SMS/MMS messages are presented just like a regular chat. The chat name follows the format source(destination).
Search for the chat thread tied to your SMS number or associated Outlook contact’s name. Send your message and view incoming texts just like a normal chat. Send MMS just like a normal chat with file attachment.
Using the Chat Service?
Refer to the folder Chat Connector App Guide for End Users for detailed instructions. Skip the article about ‘Adding the Chat App into Teams’ — it’s not needed in this case.