This article offers Microsoft Teams users an overview of the services available through the Unified Connector App, along with links to detailed guides for each supported service.
IMPORTANT UPDATE
To simplify deployment and ongoing management, we are consolidating four separate connector applications into a single Unified Connector App.
This approach reduces complexity for both enterprise administrators and end users by eliminating the need to install, configure, and manage multiple Microsoft Teams applications. With the Unified Connector App, organizations benefit from a single installation that supports PBX, SMS, Call, and Chat services, resulting in a more streamlined setup experience, fewer configuration points, and a more consistent user interface.
Additional benefits of this consolidation include simplified updates and version control, improved reliability through shared services, reduced administrative overhead, and a clearer support and troubleshooting model.
Recommendation
The CallApp and Chat services are now available exclusively through the Unified Connector App.
New enterprise deployments are therefore strongly encouraged to use the Unified Connector App for PBX and SMS, rather than relying on standalone connector apps.
The end of life date for PBX and SMS Connector Apps will be announced soon.
Service Guides
Using the PBX Service?
Refer to the folder: PBX Connector App Guide for MS Teams Users for detailed instructions.
Using the CallApp AddOn?
For setup instructions covering compatibility with your browser, operating system, and Microsoft Teams client, see: Using the ACS Call App.
For a step-by-step guide on using the Dial Manager when CallApp is enabled, see: Introducing the Dial Manager.
Using the SMS Service?
Refer to the folder: SMS Connector App Guide for MS Teams Users for detailed instructions.
Note: Unlike the SMS Connector which replicates the SMS messages in Teams and Channels, the Unified Connector App replicates the SMS messages in Teams chat.
The SMS/MMS messages are presented just like a regular chat. The chat name follows the format source(destination).
Search for the chat thread tied to your SMS number or associated Outlook contact’s name. Send your message and view incoming texts just like a normal chat. Send MMS just like a normal chat with file attachment.
Using the Chat Service?
Refer to the folder: Chat Connector App Guide for End Users for full instructions.