Introduced in June 2025, the Unified Connector App contains all services (eg. SMS, PBX, Chat and CallApp) that are configured for a given user. It can be deployed in place of any of the stand-alone apps.
Before You Begin
App Deployment: Your enterprise admin must have deployed the app to your organization’s Teams app catalog. See the instructions here.
App Installation: You must have added the unified app to your Teams client. See the instructions here.
Guides
The Unified App house all the services that are configured for a given user.
Using the PBX Service?
Refer to the folder PBX Connector App Guide for MS Teams Users for detailed instructions. Skip the article ‘Adding the PBX Connector App into Teams’ —it's not needed in this case.
Using the CallApp AddOn?
Refer to the article Using the CallApp App for detailed instructions. Skip the section ‘Add the CallApp into your Teams client’ — it’s not needed in this case.
Using the SMS Service?
Refer to the folder SMS Connector App Guide for MS Teams Users for detailed instructions. Skip the article ‘Adding the SMS Connector App into Teams’ — it’s not needed in this case.
Using the Chat Service?
Refer to the folder Chat Connector App Guide for End Users for detailed instructions. Skip the article about ‘Adding the Chat App into Teams’ — it’s not needed in this case.