.The Dial Manager page is displayed in the Unified Connector App when the CallApp service is enabled for the Teams user. This guide walks you through the key functionalities of the Dial Manager—including how to place calls, review call logs, and access additional tools like the PBX End User Portal, SMS interface, and Feature Codes Management. Whether you're new to the app or looking to explore its full functionality, this step-by-step overview will help you navigate and use the Dial Manager with ease.
Note: Your service provider may customize the name of the Unified Connector App and name the Dial Manager tab to better align with your organization's terminology. If the labels in your installed app differ from those shown in this guide, please contact your Enterprise Admin for orientation and clarification.
Before You Begin
Your organization's Enterprise Admin must deploy and sync the Unified Connector App to the app catalog and configure your account as a CallApp user.
Know When the App Is Ready
In Microsoft Teams, navigate to the Teams app catalog.
Under Built for your org, locate the app.
Note: The app name may vary if it has been customized by your service provider.
The app is ready when the button says “Open”.
Once available, select Open to start using the app.
For quicker access in the future, you can optionally pin the app to your Microsoft Teams sidebar.
If the button continues to display Add for more than 24 hours, contact your enterprise administrator and request that they upgrade the app in the Enterprise portal by increasing the version number and redeploying the app.
1. Accessing the Dial Manager
To access the Dial Manager, click on the Unified Connector App Teams app icon on your Teams navigation pane or search for it in the Apps > Build for your org screen.
If your account is configured for CallApp, the Dial Manager tab will be visible and accessible within the app.
2. Dial Pad for Making Calls
To place a call using the Dial Manager:
Use the on-screen dial pad to enter the desired phone number.
Note: Your Caller ID (the “Work number”) is displayed at the bottom of the dial pad. A green checkmark indicates it is active and ready for use.Once the number is entered, the Call button at the bottom becomes active (if a valid work number is configured).
Click Call to initiate the call.
After clicking the Call button, a call dialog—like the one shown below—appears, displaying the call's progress. It also shows the call participants and provides essential controls such as Mute, Add Participant, Hold, Transfer, and End Call.
3. Viewing Call History
View the calls in the History panel. This panel provides a detailed log of your recent call activity, showing key information such as:
Phone Number: The contact or number involved in the call.
Call Status: which could either be:
Answered (incoming)
Answered (Outgoing)
Rejected - 603:Call Rejected
Missed - 487:Originator Cancel
Timestamp: The exact date and time the call occurred.
Duration: How long the call lasted (e.g., 26 Seconds).
Page Navigation Controls
At the bottom of the panel, the following controls allows you to move between various pages of call history.
First, Prev, Next, Last: Let you move through pages of call logs.
Page Indicator: Displays your current position in the call history (e.g., Page 1 of 1).
4. Call Details Panel
Clicking a row in the History panel opens the Call Details view, where you can see additional information about the selected call. To redial the number, click the button displaying the phone number.
5. Functional Navigation Icons
Located at the top-right of the center panel, these icons provide access to other modules of the Unified Connector App
This table outlines the function of each icon:
Icon | Destination Page | Description |
|---|---|---|
| PBX Portal | Clicking this icon opens your PBX End User Portal interface. If your Enterprise Admin has fully configured the PBX integration, you will be logged in automatically—no additional steps required. To return to the Dial Manager screen, click the X icon located in the top-right corner of the PBX portal window. |
| SMS Page | Clicking this icon opens the messaging interface where you can send and receive SMS and MMS messages. To return to the Dial Manager screen, click the X icon in the upper-right corner of the SMS page. Click this article to learn more about the SMS Embedded Page. To explore additional features, see this collection of articles covering all SMS-related functionalities. |
| Feature Codes Page | Clicking this icon opens the Feature Codes page, where you can view and manage a list of available dialing shortcuts (feature codes) used to activate specific phone system functions—such as call forwarding, voicemail access, and do-not-disturb settings. To return to the Dial Manager screen, click the X icon in the top-right corner of the Feature Codes page.
|
| Presence Page | Clicking this icon enables or disables permission for the connector to monitor your Microsoft Teams user presence. When enabled, your presence status can influence how incoming calls are automatically paused—based on your availability settings in Teams. For more details, see the article: Pause Inbound Calling User Guide |
| Contacts Panel | Clicking this icon replaces the History panel with the Contacts panel. See more info in the following section. |
| History Page | You may return to the History pane after navigating away by clicking the clock icon. |
Tip: Hovering over each icon will show a tooltip with the name of the page it links to.
6. Contacts Panel
The Contacts Panel displays your Outlook contacts, including both your personal and organizational contacts.
Clicking a row in the Contacts Panel opens the Contact Details view, where you can view additional information about the selected contact. To place a call, simply click the button displaying the contact’s phone number.
FAQ
How to initiate a CallApp call?
Here are three ways to make a CallApp call:
Using the dial pad in the Dial Manager
Enter the phone number directly into the dial pad on the Dial Manager tab.
→ See Section 2 above for more details.Redialing from Call History
In the History panel, click a previous call entry to open the Call Details panel, then click the button displaying the phone number to redial.
→ See Section 4 above for more details.Calling a contact from the Contacts panel
In the History panel, click the contact icon, select a specific row for the contact, then click the phone number button in the Contact Details panel to initiate a call.
→ See Section 6 above for more details.
How do I open the SMS screen?
If you're in the History or Contacts panel, click the message icon.
If you're in the End User Portal or Feature Management screen, click the X icon to return to the previous screen. Then, click the message icon.