This guide shows how end users can send and receive SMS and MMS messages within Microsoft Teams, using two connector options: the SMS Connector App and the new Unified Connector App. This guide outlines how message presentation differs between the two apps
Connector Apps Overview
Microsoft Teams supports two connector apps for SMS and MMS messaging: the legacy SMS Connector App and the new Unified Connector App. Both provide access to full SMS application interface as an embedded tab, but they differ in presenting the SMS from within the Microsoft Teams client.
SMS Connector App
Operates through Teams and Channels
Each hosted phone number is linked to a Team
Each channel is linked to the other SMS party.
Includes the SMS full interface as an embedded tab within the app for direct access to SMS conversations aside from teams and channels.
Unified Connector App (new)
Operates through Chats
Displays SMS and MMS messages as Chats in the Microsoft Teams chat interface.
Provides a streamlined, private messaging experience aligned with typical Teams chat interactions.
Includes the same SMS full interface as an embedded tab within the app for direct access to SMS conversations aside from Teams chat.
Feature Summary
Feature | SMS Connector App | Unified Connector App |
|---|---|---|
MS Teams area where the SMS conversations reside | Teams and Channels | Chat |
SMS Composer Dialog | no equivalent | |
SMS tab embedded in the app | ||
Outlook Contact Integration | ||
Accessing Messages from Channel and Composer (uses the SMS Connector App)
With the legacy SMS Connector App, the messages are represented in a channel (representing the other party) under a team (representing the hosted SMS number.)
The team name : a raw SMS number, an SMS group name, or, if available, an Outlook Contact name.
The channel name : a raw SMS number or, if available, an Outlook Contact name.
Accessing a Message from Chat (uses the Unified Connector App)
The new Unified Connector App brings together all integration connectors—including SMS—into a single, streamlined experience.
The SMS/MMS messages are presented just like a regular chat. The chat name follows the format source(destination).
Search for the chat thread tied to your SMS number or associated Outlook contact’s name. Send your message and view incoming texts just like a normal chat. Send MMS just like a normal chat with file attachment.
Further Readings
If your organization is using the new Unified Connector App, check Adding the Unified Connector App into Teams for instructions on how to start using the app.
If your organization is using the SMS Connector App, check Adding the SMS Connector App into Teams for instructions on how to start using the app.