SMS messages received appear in Carrier Portal but not in Microsoft Teams

This article is applicable only if your SMS carrier is one of these providers: Netsapiens, Ringlogix, UnitedCloud, Viirtue.

Issue

I am receiving SMS messages in my Carrier Portal, but they are not appearing in Microsoft Teams.

Solution

Ensure that the user's domain has been added in ConnecttoTeams SMS > SMS Domains screen. See 'Set up SMS service for the Domain corresponding to an Enterprise' in article SMS Domains for Netsapiens, Ringlogix, United Cloud, Viirtue Providers for detailed instructions.

If the domain is already registered and the expiry date is in the past, delete the domain and then re-add it to refresh the subscription with the SMS Carrier server.