Overview
In some cases, enterprise admins may delete an app directly from the Microsoft Teams Admin Center (TAC) instead of using the portal. While Enterprise Admins can technically delete an app directly from the Microsoft Teams Admin Center (TAC), this method should only be used when explicitly recommended by ConnecttoTeams Support as it bypasses the standard workflow and may result in stale or inconsistent data remaining in the system..
This article explains what happens when an app is manually deleted from TAC and outlines the steps to resolve any resulting inconsistencies.
What Happens When You Delete an App via TAC?
When an app is removed directly through the Teams Admin Center (TAC), the action is not immediately reflected in the ConnecttoTeams systems. This is because the deletion bypasses the automated synchronization and cleanup processes.
As a result, the app still appears in the Enterprise Dashboard with the Status note..
How to Resolve This
To ensure the system reflects the correct app status and cleans up residual records, there are two options to clean up.
Option 1: Service Provider Deletes the App Instance Instance from ConnecttoTeams Service Portal and Enterprise Admin Syncs the App.
As a service provider, log in to the ConnecttoTeams Service Portal.
Navigate to the Enterprises page.
On the Enterprises table, locate the subject enterprise and click on the name of the enterprise.
On the Enterprise Menu, click on App Management item.
From the tabs shown, select the application to delete.
The sample in the picture below considers the Unified App as the sample app that was deleted.
Go down to the bottom of the page and click the red button labeled “Remove <app type> for <enterprise name>.
This action automatically cleans up any related backend records.
Review the app settings again and update the values as needed.
Click the button labeled “Save <app type> for <enterprise name>”.
Inform the Enterprise Admin to Sync the App.
Option 2: Enterprise Admin Re-Sync via Logout/Login
As an enterprise admin, log out of whichever portal you're currently using—either the Enterprise Portal or the Messaging Portal.
Log back in.
Recommendations
Always use the ConnecttoTeams portals to uninstall or manage apps to ensure full synchronization and cleanup.
Reserve direct deletion in TAC for exceptional cases, and follow the re-sync steps outlined above if needed.