Feature Codes and Cards
PBX feature codes will show up in the ConnecttoTeams app on the “chat” tab. They appear as chat messages from the app. These messages are called “cards.”
They will also appear as notifications on the Teams activity feed.
If the enterprise does not use any feature codes, then call cards will not populate.
Troubleshooting Call Cards
If call cards are not appearing for the user the most common cause of this issue is that they have been erroneously removed from the group in Teams that was created to facilitate app deployment.
When an App is deployed, we make all the users that are ‘Enabled Calling' - a member of the group to which the app is deployed. That is done automatically. At that time we receive a unique confirmation ID for member, and that ID is needed to send the message.
If the user is removed from this team then the app will stop working properly. To check group membership, follow these instructions:
Check the Team name in the ConnecttoTeams Service Portal.
.png?sv=2022-11-02&spr=https&st=2025-06-27T21%3A36%3A05Z&se=2025-06-27T21%3A47%3A05Z&sr=c&sp=r&sig=lg1Txmc%2BplgqpMHyXPbvaXPSVABZMq7AX6YqP2Kq4Kw%3D "image(300).png")
For the user in question, open their profile in Azure Active Directory (logged in as the enterprise admin).
.png?sv=2022-11-02&spr=https&st=2025-06-27T21%3A36%3A05Z&se=2025-06-27T21%3A47%3A05Z&sr=c&sp=r&sig=lg1Txmc%2BplgqpMHyXPbvaXPSVABZMq7AX6YqP2Kq4Kw%3D "image(301).png")
Open their list of groups and check for the ConnecttoTeams App team name.
If the user is not a member of the team, simply redeploy the app in the ConnecttoTeams Enterprise Portal. Be sure to delete the existing one first, and allow time for Microsoft propagation.