This article guides Enterprise Admins through setting up chat with external platforms (Slack, Zoom, Webex) using the Unified Connector App. It ties together the deployment, connection, and user-enablement steps, each covered in detail in the linked articles.
If you are still deciding between the two options, see Choosing between the Unified Connector App and Federated Chat. To set up chat without deploying an app, see Setting Up Enterprise for Federated Chat.
Before You Begin
Your ConnecttoTeams Service Provider must enable the Chat service for the enterprise and deploy the Unified Connector App template.
Each Teams user that will use Chat Connector needs specific Microsoft 365 license. See Microsoft Licensing for Unified Connector.
Step 1: Deploy and sync the Unified Connector App
Deploy the Unified Connector App into your organization's Microsoft Teams catalog and sync it. See Deploy and Sync the Unified Connector App.
Step 2: Connect a Slack workspace
Connect your Teams organization with the Slack workspace your users will chat with. See Manage Your Slack Workspace Connections. Teams users can also invite external contacts directly from the Unified Connector App using the AI Messaging Assistant.
Step 3: Enable Chat for users
Enable Chat for each Teams user who will use it. See Enable Chat for Users.
Next Steps
Direct your end users to the Unified Connector App user guide. See Using the Chat Connector in MS Teams.