Set Up CallApp User (Individual)

Once Direct Routing and CallApp settings are completed, you can configure CallApp users individually or in bulk. This article presents the steps to configure users individually.

Before You Begin

Review your desired Sync User Groups. Listing your sync user groups is a way for you to only share user data to limited set of users who are to use ConnecttoTeams services. If no user groups are defined, all your organization’s Teams Users will be sync’d into ConnecttoTeams systems.
Ensure that you have installed your PBX Connector.
Ensure that you have configured and deployed your CallApp instance. Refer to Part I in this article.

Part I. Set Up CallApp User

From the Enterprise Admin Menu, click on Users menu item.

The Manage Users page displays.
Click Set Up Call App User button.

A form that allows configuring Teams users without a Phone System License.
Configure the CallApp user as you would add a regular Teams PBX user with one special step:
In the Available Voice Routes field, select the Call App Voice Route (starts with “Call App” name) as it is optimized for the CallApp service.

For more information about each field in the form, refer to the Set Up PBX User (Individual) article.

Notes:
- The same behavior for PBX app's Phone Number combo box is used in Call App's Phone Number combo box.
When done filling out the fields, click the Save Call App User button.

This takes you back to the Enterprise Dashboard.

Wait for the process to complete.

Once complete, a confirmation message displays at the top right of the page and in the activity feed.

Part II. Sync Changes to Microsoft

If changes to user/s were made by a Service Provider without Service Provider management consent, the Enterprise Admin must log into the Enterprise Portal and click on Sync Teams Users.

If changes user/s were made by the Enterprise Admin or a Service Provider with management consent, the system automatically syncs the changes. No further action is required.

Check Sync Status
The user provisioning status will be reflected in the Enterprise Dashboard. Click here for more info about User Provisioning Status Indicators.

Expect:
- That the first time sync will take up to 24 hours. Come back to check the status.
- That succeeding syncs will take up to 4 hours. Come back to check the status.
If sync is not completing within these wait times, contact your Service Provider.

Part III. Monitor User Sync Status

The user provisioning status will be reflected in the Enterprise Dashboard. Click here for more info about User Provisioning Status Indicators.

Note to the Service Provider
If sync is not completing within these wait times, request from help from ConnecttoTeams Support.

When the sync status shows completed, the Teams User can start utilizing the CallApp.