Pause Inbound Calling User Guide

This article explains how to manage the Pause Inbound Calling based on Teams Presence feature from the ConnecttoTeams apps in Microsoft Teams. To learn how the feature works and how it is enabled for your organization, see the Pause Inbound Calling Based on Teams Presence - Admin Guide.

This feature is available only if your Enterprise Admin and your service provider have both enabled it. See Before You Begin for details.

Before You Begin

This feature will not be available to you unless the following are carried out:

1. Your Enterprise Admin has enabled Pause Inbound Calling for your PBX Location. The Enterprise Admin Guide to enable the feature is available at Pause Inbound Calling Based on Teams Presence - Admin Guide.

2. Your Service provider has enabled the presence controls in your app. The Service Provider must mark the Show Pause Inbound on Presence state settings check box in the App Management page for the Enterprise. The Service Provider Guide is available at Customize and Deploy Unified Connector App for an Enterprise.

Managing the Feature

ConnecttoTeams has three calling apps which can handle PBX calls — Unified Connector App, ACS CallApp, and the PBX Connector App (Legacy).

The location of the screen where you can manage the Pause Inbound Calling Feature depends on the app you used.

Note on your voicemail

While Pause Inbound Calling is turned on, calls placed to you while you are unavailable in Teams will not reach your Teams voicemail. They are redirected to other available users in your call queue instead.

Note on app name

Your app’s name or logo may have been customized during deployment — use the app directed by your provider. Turning the feature on or off in your app overrides the setting your Enterprise Admin applied to your PBX. By default, your trigger statuses are inherited from the settings your Enterprise Admin applied.

Unified Connector App

1. In Microsoft Teams, open the ConnecttoTeams Unified Connector App.

2. Open the PBX Feature Management screen:
   

   * If your Enterprise uses the CallApp service, the Dial Manager tab is present. Click Relaunch to open the app in a new window, then click the gear icon — the tooltip reads PBX Feature Management.
   

   

   
   * If your Enterprise does not use the CallApp service, the first tab is the PBX End User Portal tab. Click the gear icon near the top right of the screen.
   

3. On the PBX Feature Management screen, mark or clear the Pause Inbound Calling based on Teams Presence checkbox to turn the feature on or off for your account.

   
   

4. If desired, update the list of Teams statuses that trigger calls to be paused.

ACS Mobile App in iOS or Android

Coming soon

The mobile apps are coming very soon in the app stores!

1. In the ConnecttoTeams ACS Mobile App, tap the gear icon to open the Settings page.

2. Toggle the Pause Inbound Calling based on Teams Presence switch to turn the feature on or off for your account.

3. If desired, tap Trigger states to update which Teams statuses trigger calls to be paused.

PBX Connector App (Legacy)

1. In Microsoft Teams, open the ConnecttoTeams PBX App (Legacy).

2. Go to the PBX Soft Keys tab.

   

3. Mark or clear the Pause Inbound Calling based on Teams Presence checkbox to turn the feature on or off for your account.

4. If desired, update the list of Teams statuses that trigger calls to be paused.

If Your Admin Selected the Broadsoft As-Feature-Event Method

You can turn the feature on or off and, if desired, choose which Teams statuses trigger the pause. While the feature is on and you are unavailable in Teams — for example, in a meeting — your PBX line is set to Do Not Disturb, and incoming calls are paused on all of your devices, including your desk phone, until your Teams status returns to Available. Depending on how your PBX handles Do Not Disturb, direct calls to you may route to your PBX voicemail.

If Your Admin Selected the SIP 480 Method

In addition to the on/off setting and trigger statuses, you can adjust the Interval in Minutes — the length of time incoming calls remain paused after your Teams status becomes one of your trigger statuses. Calls resume when you return to an available status or when the interval elapses, whichever comes first. If the interval is set to 0, calls remain paused until you become available again.

Your value overrides the interval set by your Enterprise Admin.

With this method, only calls to your ConnecttoTeams line (the Teams app) are paused; your other devices, such as a desk phone, may still ring.

Next Steps

• For how the feature works and how it is configured, see the Pause Inbound Calling Based on Teams Presence - Admin Guide.