Update Trunk Users (Bulk)

This article provides steps on how to update Teams user's DialPlan Policy and Trunk Profiles. This functionality is available for Master Resellers and Service Providers.

Instructions

1. From the Trunk menu, click Users then Update Users.

2. Select the users that you want to update, then click Confirm Update Users.

3. From the Update Users box, modify the fields for the changes you wish to update then click next.

4. Confirm the changes made then click Update Trunk User.

5. A confirmation message will show on the upper right of the screen and in the activity feed.

6. Sync the Teams users.

   If changes to user/s were made by a Service Provider without Service Provider management consent, the Enterprise Admin must log into the Enterprise Portal and click on Sync Teams Users.
   

   If changes user/s were made by the Enterprise Admin or a Service Provider with management consent, the system automatically syncs the changes. No further action is required.

   Check Sync Status

   The user provisioning status will be reflected in the Enterprise Dashboard. Click here for more info about User Provisioning Status Indicators.

   Expect:
   - That the first time sync will take up to 24 hours. Come back to check the status.
   - That succeeding syncs will take up to 4 hours. Come back to check the status.
   If sync is not completing within these wait times, contact your Service Provider.