Calling Features
Once you have the Connector operational it is important to understand what is and is not possible as a Microsoft Teams user making and receiving calls.
With the Teams Application - an option you have - you can add more capabilities.
Note that some features remain Teams Native due to Microsoft constraints.
FEATURE |
| Comment |
Calling Features |
|
|
Teams: Outbound Calling | YES |
|
Teams: Inbound Calling | YES |
|
Teams: Extension Dialing Outbound | YES |
|
Teams: Extension Dialing Inbound | YES |
|
Teams: Feature Code Dialing (outbound only) | YES |
|
Teams: Hold/Resume | YES | Teams Native |
Teams: Music On-Hold | YES | Teams Native |
Teams: Transfer to PSTN | YES |
|
Teams: Transfer to Extension | YES |
|
Teams: Transfer to Teams | YES |
|
Teams: Warm Transfer to PSTN | YES |
|
Teams: Warm Transfer to Extension | YES |
|
Teams: Warm Transfer to Teams | YES |
|
Teams: Park | YES | Teams Native |
Teams: Add a PSTN Caller | YES | Requires Teams Audioconferencing |
Teams Meeting: Add a PSTN Caller | YES | Requires Teams Audioconferencing |
Teams: Add a Teams Caller | YES | Teams Native |
Teams: Contact Management | YES | Teams Native, also triggerable in the Teams App |
Teams: Call History | YES | Teams Native |
Teams: Inbound Caller ID | YES | Passthrough from PBX |
Teams: Outbound Caller ID | YES | PBX CallerID |
Teams: Delegation | YES | See Shared Line Appearance documentation |
Teams: Ring Back Tone | YES | The Teams client is responsible for playing ringback tone (sometimes referred to as dial tone) on outbound calls. |
|
|
|
Teams Application (optional) |
|
|
Voicemail Notification | YES | Requires PBX support SIP subscription |
Voicemail Access | YES | Requires PBX support SIP subscription |
Feature/Star Codes | YES |
|
Feature/Star Codes InCall | YES |
|
Configurable Softkeys | YES |
|
Existing End User Portal | YES | Existing Portal must support single sign-on (SSO) |
Branding | YES | Logos, Names, Feature Codes |
Teams Slash Commands (Quick Codes) | YES |
|
Callback | YES | Launchable from a call card |
Schedule Meeting | YES | Teams Native software, launchable from a call card |
Create New Contact | YES | Teams Native software, launchable from a call card |
References for the Reseller
To know more about Ring Back Tone, check Ringback for Outbound Calls.