Calling Features

Calling Features

Once you have the Connector operational it is important to understand what is and is not possible as a Microsoft Teams user making and receiving calls.

With the Teams Application - an option you have - you can add more capabilities.

Note that some features remain Teams Native due to Microsoft constraints.

FEATURE		Comment
Calling Features
Teams: Outbound Calling	YES
Teams: Inbound Calling	YES
Teams: Extension Dialing Outbound	YES
Teams: Extension Dialing Inbound	YES
Teams: Feature Code Dialing (outbound only)	YES
Teams: Hold/Resume	YES	Teams Native
Teams: Music On-Hold	YES	Teams Native
Teams: Transfer to PSTN	YES
Teams: Transfer to Extension	YES
Teams: Transfer to Teams	YES
Teams: Warm Transfer to PSTN	YES
Teams: Warm Transfer to Extension	YES
Teams: Warm Transfer to Teams	YES
Teams: Park	YES	Teams Native
Teams: Add a PSTN Caller	YES	Requires Teams Audioconferencing
Teams Meeting: Add a PSTN Caller	YES	Requires Teams Audioconferencing
Teams: Add a Teams Caller	YES	Teams Native
Teams: Contact Management	YES	Teams Native, also triggerable in the Teams App
Teams: Call History	YES	Teams Native
Teams: Inbound Caller ID	YES	Passthrough from PBX
Teams: Outbound Caller ID	YES	PBX CallerID
Teams: Delegation	YES	See Shared Line Appearance documentation

Teams Application (optional)
Voicemail Notification	YES	Requires PBX support SIP subscription
Voicemail Access	YES	Requires PBX support SIP subscription
Feature/Star Codes	YES
Feature/Star Codes InCall	YES
Configurable Softkeys	YES
Existing End User Portal	YES	Existing Portal must support single sign-on (SSO)
Branding	YES	Logos, Names, Feature Codes
Teams Slash Commands (Quick Codes)	YES
Callback	YES	Launchable from a call card
Schedule Meeting	YES	Teams Native software, launchable from a call card
Create New Contact	YES	Teams Native software, launchable from a call card