Problem
You have the right licenses purchased in Microsoft but the ConnecttoTeams Service Portal is not showing them as available.
You have the right licenses purchased in Microsoft but the ConnecttoTeams Enterprise Portal is not showing them as available.
First Step
Have the Global Administrator (or Teams Administrator) log into the ConnecttoTeams Enterprise Portal to trigger a sync. The ConnecttoTeams system does not store tokens, so it cannot pull data from Microsoft unless there is an active session. When Enterprise Admin logs in, it triggers a sync; no further action is necessary to trigger a sync.
Solution 1
You do not have at least 1 available and unassigned license to create the DirectRouting User that ConnecttoTeams uses to provision Direct Routing.
Navigate to Admin Center >> Licenses
Solution 2
Microsoft is not yet reporting your purchased licenses as available. To confirm a DirectRouting User is created with applied licenses:
Navigate to Microsoft Admin >> Users >> Active User >> ‘Check status’
Confirm a DirectRouting User is created with applied licenses.
The Setup status should say Complete, if it says Pending, then Microsoft is still propagating the license(s).
Solution 3
The DirectRouting User has not been created, to check if this is the case:
Navigate to Microsoft Office Admin >> Users >> Active Users
If there is no DirectRouting User created you have not correctly set up Direct Routing. If this problem persists please raise an issue with your system administrator.