---
title: "Manage SMS Users : Disable User, Add or Remove Phone Numbers"
slug: "manage-sms-user-numbers"
updated: 2025-10-22T21:06:15Z
published: 2025-10-22T21:06:15Z
canonical: "kb.connecttoteams.com/manage-sms-user-numbers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage SMS Users : Disable User, Add or Remove Phone Numbers

This article discusses how to add and/or remove SMS numbers from an SMS user. Basically, adding to or removing SMS phone numbers is editing the user.

## Disable SMS User

1. Start by navigating to the Users page. There are 3 possibilities where you can see the Users page. Check them here: [Viewing SMS Users](/v1/docs/configure-sms-users#viewing-sms-users).
2. On the Users table, click the **… (3 dots)**, then **Manage SMS** option corresponding to the user. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-N51N3XWK.png?sv=2026-02-06&spr=https&st=2026-10-29T18%3A24%3A47Z&se=2026-10-29T19%3A24%3A47Z&sr=c&sp=r&sig=gvfnsAB7NvM272D5gJrFKx3VtIEMv6EldllnTIT3FBw%3D)
3. If wanting to disable the SMS service for this user completely, uncheck the **Enable SMS Service** checkbox.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-MNOF5BME.png?sv=2026-02-06&spr=https&st=2026-10-29T18%3A24%3A47Z&se=2026-10-29T19%3A24%3A47Z&sr=c&sp=r&sig=gvfnsAB7NvM272D5gJrFKx3VtIEMv6EldllnTIT3FBw%3D)
4. Push the changes to the Microsoft system and MS Teams user by sync’ing the relevant app. - If the enterprise is using the legacy SMS Connector app, go to the Enterprise Dashboard and click the **Sync SMS App** button. More details about this step is presented in this guide: [Deploy the SMS App to a Microsoft Teams Organization](/v1/docs/deploying-the-sms-app-to-a-microsoft-teams-organization)

- If the enterprise is using the new Unified Connector App, go to the Enterprise Dashboard and click the **Sync Unified App** button. More details about this step is presented in this guide: [Deploy and Sync the Unified Connector App](/v1/docs/deploy-and-sync-the-unified-connector-app).

## **Add or Remove Phone Numbers from SMS User**

1. From the [Enterprise Admin Menu](/v1/docs/enterprise-admin-menu-standard), navigate to the **Users** page. ![](https://cdn.elev.io/file/uploads/W739gsaACCPbBBGg0bIHxyWXQN9NNUZ0gqg49ieX4TY/dbTEyBD7u5fr4SI5rMkkUab11cK_cHsCnyV_6XApKbE/1686667704034-es0.png)
2. On the Users table, click the **… (3 dots)**, then **Manage SMS** option corresponding to the user. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-N51N3XWK.png?sv=2026-02-06&spr=https&st=2026-10-29T18%3A24%3A47Z&se=2026-10-29T19%3A24%3A47Z&sr=c&sp=r&sig=gvfnsAB7NvM272D5gJrFKx3VtIEMv6EldllnTIT3FBw%3D)
3. To add phone numbers to the SMS user, from the **Unassigned DIDs** list, highlight the numbers and click > to move numbers to the **Assigned DID(s)** list.
4. To remove phone numbers from the SMS user, from the **Assigned DID(s)** table, highlight the numbers and click < to move numbers to the **Unassigned DID(s)** list. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-V7BUR23G.png?sv=2026-02-06&spr=https&st=2026-10-29T18%3A24%3A47Z&se=2026-10-29T19%3A24%3A47Z&sr=c&sp=r&sig=gvfnsAB7NvM272D5gJrFKx3VtIEMv6EldllnTIT3FBw%3D)
5. 
  1. Push the changes to the Microsoft system and MS Teams user by sync’ing the relevant app. - If the enterprise is using the legacy SMS Connector app, go to the Enterprise Dashboard and click the **Sync SMS App** button. More details about this step is presented in this guide: [Deploy the SMS App to a Microsoft Teams Organization](/v1/docs/deploying-the-sms-app-to-a-microsoft-teams-organization)

- If the enterprise is using the new Unified Connector App, go to the Enterprise Dashboard and click the **Sync Unified App** button. More details about this step is presented in this guide: [Deploy and Sync the Unified Connector App](/v1/docs/deploy-and-sync-the-unified-connector-app).

## Suggested Further Reading

- For more number management functionalities, check [Manage Phone Numbers](/v1/docs/enterprise-phone-numbers)