---
title: "Confirm User is Assigned to VoiceRouting Policy"
slug: "confirm-user-is-assigned-to-voicerouting-policy"
updated: 2025-06-02T02:12:36Z
published: 2025-06-02T02:12:36Z
canonical: "kb.connecttoteams.com/confirm-user-is-assigned-to-voicerouting-policy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Confirm User is Assigned to VoiceRouting Policy

**Confirm User is Assigned to VoiceRouting Policy**

If your dial-pad is missing, make sure you have followed the instructions on the [Why hasn’t the Microsoft Teams Dialpad appeared article](/v1/docs/why-hasnt-the-microsoft-teams-dialpad-appeared). This article specifies the instructions on how to confirm that the user has been assigned the proper VoiceRouting policy

**Instructions**

1. Once you have set VoiceRouting Policies you need to confirm that the User is assigned to this VoiceRouting Policy by the following steps:

a. Navigate to **Microsoft Admin >> Teams Admin >> Users**

b. Check under **Policies** for a User that has been activated using the Connector (as seen in the image below).

c. The Voice Routing Policy should be TM_PBX_Unrestricted. If it does not follow the steps below

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(278).png?sv=2026-02-06&spr=https&st=2026-10-29T17%3A46%3A27Z&se=2026-10-29T18%3A46%3A27Z&sr=c&sp=r&sig=V1CMLmCFYmUxwnqgVHBTImQRQd7hOSyY7GBnOibxFyo%3D)

1. If the TM_PBX_Unrestricted Voice Routing Policy is not assigned to the User

a. Navigate to **Voice >> Voice routing policies**.

b. Select **TM_PBX_Unrestricted**.

c. Select **Manage Users**.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(279).png?sv=2026-02-06&spr=https&st=2026-10-29T17%3A46%3A27Z&se=2026-10-29T18%3A46%3A27Z&sr=c&sp=r&sig=V1CMLmCFYmUxwnqgVHBTImQRQd7hOSyY7GBnOibxFyo%3D)

1. Search for the User you will add by Name and select them when they come up. You can add multiple at once before pressing the Save button at the bottom.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(280).png?sv=2026-02-06&spr=https&st=2026-10-29T17%3A46%3A27Z&se=2026-10-29T18%3A46%3A27Z&sr=c&sp=r&sig=V1CMLmCFYmUxwnqgVHBTImQRQd7hOSyY7GBnOibxFyo%3D)
2. If the User was not already a part of the Voice Route and you added the User in then you have made a change that should result in the dialpad appearing for the user in 15 minutes to 4 hours. You can confirm the user has been added by navigating back to **Users >> Policies** assigned and confirming that the new Policy now shows at the bottom of the list as a Voice Routing Policy for that User.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(277).png?sv=2026-02-06&spr=https&st=2026-10-29T17%3A46%3A27Z&se=2026-10-29T18%3A46%3A27Z&sr=c&sp=r&sig=V1CMLmCFYmUxwnqgVHBTImQRQd7hOSyY7GBnOibxFyo%3D)

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(276).png?sv=2026-02-06&spr=https&st=2026-10-29T17%3A46%3A27Z&se=2026-10-29T18%3A46%3A27Z&sr=c&sp=r&sig=V1CMLmCFYmUxwnqgVHBTImQRQd7hOSyY7GBnOibxFyo%3D)