Configuring SMS Connector, Users and Groups

  • Updated on Sep 12, 2025
  • Published on Jun 24, 2025
  • 4 minute(s) read
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This guide outlines a specific use case for leveraging the ConnecttoTeams API to configure and deploy the ConnecttoTeams Unified App. While the ConnecttoTeams service is also available in other Teams applications tailored to individual services, those apps are outside the scope of this document.

Part I: Enable SMS Service to the Enterprise

If this is a new Enterprise, create the Enterprise:

Follow the guide in Creating and Registering an Enterprise with Restricted Access, but be sure to pass to the services field the value SMS instead and include other service the Enterprise will use (for example, “PBX”,”SMS”).

If Enterprise is existing with other services  enabled, add the SMS service to the Enterprise:

Edit the enterprise to add the SMS to the services attribute.

See the API call details here: Common API Methods > Edit Enterprise.

Part II: Deploy Unified App to add the SMS Connetor

  1. Sync Unified App

    See the API call details here: Common API Methods > Sync Unified App.

    You may also opt to execute this after configuring the SMS Users and SMS Groups as discussed in the next section.

Part III: Configure SMS Users and SMS Groups

Before You Begin

Before assigning phone numbers to SMS Users and SMS Groups, the phone numbers must be:

  • Assigned to the Enterprise. In other words, the phone numbers must be listed in the Enterprise > Phone Numbers page.

  • Configure with SMS Carrier Profiles assigned to carrier. In other words, at the Reseller > Phone Numbers page, the numbers must be managed with the SMS Carrier Profile having the right credentials for these numbers.

  1. Get SMS Numbers under Enterprise

    API Endpoint

    Method: POST

    Path: /sms/getEnterpriseSMSConfig/{enterpriseId}

    Required Fields

    enterpriseId

    Sample cURL Request

    curl --location --request POST 'https://api.connecttoteams.com/sms/getEnterpriseSMSConfig/{enterpriseId}' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer <TOKEN>' \
--header 'Cookie: JSESSIONID=C3D94E7027631CE7F1C78F634A39B094'

    API Response

    Upon a successful request, the API returns

    {
    "enterpriseId": 78,
    "enabled": true,
    "dids": [
        {
            "id": 123,
            "did": "1234567895",
            "assigned": true,
            "connected": true
        },
        {
            "id": 456,
            "did": "1234567893",
            "assigned": true,
            "connected": true
        },
        {
            "id": 489,
            "did": "1234567892",
            "assigned": false,
            "connected": true
        }
    ],
    "appSynced": false,
    "templatesEnabled": true
}

  1. Configure SMS User

    1. Enable SMS for User

      API Endpoint

      Method: POST

      Path: /sms/enableSMSServiceForUser

      Request Body

      {
  "updatedBy": 12345,
  "userId": "user@example.com",
  "email": "user@example.com",
  "enterpriseId": 67890,
  "enable": true,
  "useCallingPhoneNumber": false,
  "callingPhoneNumber": 0,
  "userType": "BU",
  "userTag": "optional-tag"
}

      Required Fields

      enterpriseId

      userId

      Sample cURL Request

      curl --location --request POST 'https://api.connecttoteams.com/sms/enableSMSServiceForUser' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer <TOKEN>' \
--header 'Cookie: JSESSIONID=7667909CB8748C9B1A1DDAE76C028A2E' \
--data-raw '{
  "updatedBy": 12345,
  "userId": "user@example.com",
  "email": "user@example.com",
  "enterpriseId": 123,
  "enable": true,
  "useCallingPhoneNumber": false,
  "callingPhoneNumber": 0,
  "userType": "BU",
  "userTag": "optional-tag"
}'

      API Response

      Upon a successful request, the API returns.

      200 OK

    2. Assign Phone Numbers to SMS User

      API Endpoint

      Method: POST

      Path: /sms/addSMSDidsForUser

      Request Body

      {
  "updatedBy": 12345,
  "enterpriseId": 67890,
  "userId": "user@example.com",
  "assigned": true,
  "smsDID": [
    "125",
    "122"
  ]
}

      Required Fields

      enterpriseId

      userId

      smsDID  array - The ids of the  /sms/getEnterpriseSMSConfig/{enterpriseId}  discussed in Step 1 above.

      Sample cURL Request

      curl --location --request POST 'https://api.connecttoteams.com/sms/addSMSDidsForUser' \
--header 'Authorization: Bearer <TOKEN>' \
--header 'Content-Type: application/json' \
--header 'Cookie: JSESSIONID=7667909CB8748C9B1A1DDAE76C028A2E' \
--data-raw '{
  "updatedBy": 12345,
  "enterpriseId": 123,
  "userId": "user@example.com",
  "assigned": true,
  "smsDID": [
    "1261"
  ]
}'

      API Response

      Upon a successful request, the API returns

      200 OK

  1. Configure SMS Group

    1. Create SMS Group

      API Endpoint

      Method: POST

      Path: /sms/createSMSGroup

      Request Body

      {
  "groupId": -1,
  "groupRef": null,
  "groupName": "groupName",
  "groupOwner": "owner@example.com",
  "enterpriseId": 67890,
  "enable": true,
  "deleteGroup": false,
  "groupNameOld": null
}

      Required Fields

      enterpriseId

      userId

      Sample cURL Request

      curl --location --request POST 'https://api.connecttoteams.com/sms/createSMSGroup' \
--header 'Authorization: Bearer <TOKEN>' \
--header 'Content-Type: application/json' \
--header 'Cookie: JSESSIONID=7667909CB8748C9B1A1DDAE76C028A2E' \
--data-raw '{
  "groupId": -1,
  "groupRef": null,
  "groupName": "Sales Group",
  "groupOwner": "john.smith@democompany.com",
  "enterpriseId": 78,
  "enable": true,
  "deleteGroup": false,
  "groupNameOld": null
}'

      API Response

      Upon a successful request, the API returns:

      {
    "groupId": 191,
    "groupRef": null,
    "groupName": "Sales Group",
    "groupOwner": "john.smith@democompany.com",
    "enterpriseId": 78,
    "enterpriseRef": null,
    "app_sync": true,
    "enable": true,
    "dids": null,
    "members": null
}

    2. Assign Phone Numbers to SMS Group

      API Endpoint

      Method: POST

      Path: /sms/assignSMSDidsForGroup

      Request Body

      {
  "assigned": true,
  "updatedBy": -1,
  "enterpriseId": 67890,
  "groupId": 54321,
  "groupRef": null,
  "groupName": "Sales Team Group",
  "groupOwner": "owner@example.com",
  "enterpriseRef": null,
  "smsDID": [
    "123",
    "124"
  ]
}

      Required Fields

      enterpriseId

      groupId

      smsDID array - The ids of the  /sms/getEnterpriseSMSConfig/{enterpriseId}  discussed in Step 1 above.

      Sample cURL Request

      curl --location --request POST 'https://api.connecttoteams.com/sms/assignSMSDidsForGroup' \
--header 'Authorization: Bearer <TOKEN>' \
--header 'Content-Type: application/json' \
--header 'Cookie: JSESSIONID=7667909CB8748C9B1A1DDAE76C028A2E' \
--data-raw '{
  "assigned": true,
  "updatedBy": -1,
  "enterpriseId": 78,
  "groupId": 192,
  "groupRef": null,
  "groupName": "myTestGroup1",
  "groupOwner": "john.smith@example.com",
  "enterpriseRef": null,
  "smsDID": [
    "1262",
    "1263"
  ]
}'

      Required Fields

      enterpriseId

      groupId

      smsDID List (Phone Number ID)

      Sample cURL Request

      curl --location --request POST 'https://api.connecttoteams.com/sms/assignSMSDidsForGroup' \
--header 'Authorization: Bearer <TOKEN>' \
--header 'Content-Type: application/json' \
--header 'Cookie: JSESSIONID=7667909CB8748C9B1A1DDAE76C028A2E' \
--data-raw '{
  "assigned": true,
  "updatedBy": -1,
  "enterpriseId": 78,
  "groupId": 192,
  "groupRef": null,
  "groupName": null,
  "groupOwner": null,
  "enterpriseRef": null,
  "smsDID": [
    "1262",
    "1263"
  ]
}'

      API Response

      Upon a successful request, the API returns

      200 OK

    3. Add Members to SMS Group

      API Endpoint

      Method: POST

      Path: /sms/addSMSMembersForGroup

      Request Body

      {
  "groupId": 54321,
  "enterpriseId": 67890,
  "smsMembers": [
    "user1@example.com",
    "user2@example.com",
    "user3@example.com"
  ]
}

      Required Fields

      enterpriseId

      smsMembers

      groupId

      Sample cURL Request

      curl --location --request POST 'https://api.connecttoteams.com/sms/addSMSMembersForGroup' \
--header 'Authorization: Bearer <TOKEN>' \
--header 'Content-Type: application/json' \
--header 'Cookie: JSESSIONID=7667909CB8748C9B1A1DDAE76C028A2E' \
--data-raw '{
  "groupId": 444192,
  "enterpriseId": 744448,
  "smsMembers": [
    "user1@example.com",
    "user2@example.com"
  ]
}'

      API Response

      Upon a successful request, the API returns

      200 OK

  2. Sync Unified App

    See the API call details here: Common API Methods > Sync Unified App.

Note

For every change in SMS phone number assignment and updating members of the SMS group, the changes must be pushed to Teams by calling the Sync Unified App method.