---
title: "What does 'Use Teams Voicemail : No' actually do?"
slug: "what-does-use-teams-voicemail-no-actually-do"
updated: 2026-02-17T16:02:35Z
published: 2026-02-17T16:02:35Z
canonical: "kb.connecttoteams.com/what-does-use-teams-voicemail-no-actually-do"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What does 'Use Teams Voicemail : No' actually do?

When you add a User (either individual or bulk upload) you are presented with the option Use ‘Teams Voicemail’ in Teams.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-EQL7THVU.png?sv=2026-02-06&spr=https&st=2026-10-29T19%3A15%3A39Z&se=2026-10-29T20%3A15%3A39Z&sr=c&sp=r&sig=zgwmCxDu2VJ5L97jlcOA5nK2ytryrnqhgZ0QXBwMNEw%3D)

If you choose **No**, this will change the **Call answer rules** in Teams Voicemail from ‘Let the caller record a message’ to ‘**End the call without a greeting**’.

![](https://cdn.elev.io/file/uploads/lWNkjTie1mEAGuhwq3R2SqTFcax3a6BIA1xEV-d9OvM/clJLpaYqCJScspJtSgXTEadkppuj2VHKSB9fEz2OueM/1612387568832-MoM.png)

User will also have the option of Disabling Voicemail at the User level.

## Instructions on How User Can Disable Voicemail at the User Level

1. In Microsoft Teams, click on your User Profile avatar. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-8YYU7WRM.png?sv=2026-02-06&spr=https&st=2026-10-29T19%3A15%3A39Z&se=2026-10-29T20%3A15%3A39Z&sr=c&sp=r&sig=zgwmCxDu2VJ5L97jlcOA5nK2ytryrnqhgZ0QXBwMNEw%3D)
2. Select Settings.

![](https://cdn.elev.io/file/uploads/lWNkjTie1mEAGuhwq3R2SqTFcax3a6BIA1xEV-d9OvM/fZAtXptTHMiNjLxcT2e3pYL6dV14bwOsQ6iAnPNP6Jg/1612387569275-qMg.png)
3. Select Calls.

![](https://cdn.elev.io/file/uploads/lWNkjTie1mEAGuhwq3R2SqTFcax3a6BIA1xEV-d9OvM/eFuw8gsrb7MnWnWTVV53tPjvVXllLkvTwq3DL4Tu1Dk/1612387569181-B2I.png)
4. Navigate to the **If unanswered** dropdown and select ‘**Do Nothing**’.

![](https://cdn.elev.io/file/uploads/lWNkjTie1mEAGuhwq3R2SqTFcax3a6BIA1xEV-d9OvM/K-hEA3xLezdu6Zsmp6okkJjP5IfO3ZWIoMaTuTEGDAE/1612387569372-MrU.png)
5. For New Teams, navigate to **Calls** then set **When you can't answer a call** to ‘**Do not redirect calls**’.

![](https://cdn.elev.io/file/uploads/W739gsaACCPbBBGg0bIHxyWXQN9NNUZ0gqg49ieX4TY/r7kzIhtHhnsZpLHYbZq0kCcqfEQUjFUWqoBpNONSZhk/1715362474235-HAA.png)

> [!NOTE]
> Note
> 
> If you, the Enterprise Admin, have chosen **No** for ‘**Use Teams Voicemail**’, a Teams User can override the setting in Teams by setting ‘If unanswered dropdown’ to ‘Voicemail’.