---
title: "Update PBX User (Individual)"
slug: "update-pbx-user"
updated: 2026-08-07T05:01:42Z
published: 2026-08-07T05:01:42Z
canonical: "kb.connecttoteams.com/update-pbx-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update PBX User (Individual)

This article provides steps on how to update a single PBX User.

If wanting to update several users, check the [Update PBX Users (Bulk)](/v1/docs/enterprise-update-pbx-users).

## Part I: Edit the User

1. From the [Enterprise Admin Menu](/v1/docs/enterprise-admin-menu-standard), click on the **Users** menu item. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-LR2JTOCV.png)
2. Search for the target user using the quick search box, then click on the PBX Username which is a hyperlink.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-2MQJQ48T.png)

The Edit User form displays.
3. Fill out the fields.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-JRGQ9R6H.png)

To learn more about the definition of each field, refer to the [Set Up PBX User (Individual)](/v1/docs/pbx-user-setup-individual) article.

Here are more details about the following fields in the Edit User form. **Use Teams Voicemail**: ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-K39AVYRN.png) The **Current setting** displays the most recently configured voicemail setting for the user, as recorded by the ConnecttoTeams system. **Note:** If the voicemail settings were modified directly in the Teams Admin Center (TAC), those changes will not appear here. Enter your preferred change in **Save/Update Teams To**:

- **Don’t Update** : Keep the user’s existing voicemail setting in Teams unchanged.

- **Yes** : This will change the **Call answer rules** in Teams Voicemail to ‘**Let the caller record a message**’.

- **No** : This will change the **Call answer rules** in Teams Voicemail to ‘**End the call without playing your greeting**’.

**DialPlan Policy:** ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-LJAL282N.png) The **Current setting** displays the most recently configured DialPlan Policy setting for the user as known by the ConnecttoTeams system. **Note**: If the DialPlan Policy settings have been changed directly in the Teams Admin Center (TAC), those changes will not appear here.

Enter your preferred change in **Save/Update Teams To**:

- **Don’t Update** : Keep the user’s existing Voice Routing Policy in Teams unchanged.

- **Enable** : Set the user’s Voice Routing Policy to the custom policy defined by your ConnecttoTeams provider.

- **Disable** : Revert the user’s Voice Routing Policy to ‘Global (Org-wide default)’.
4. Click **Save**.

## Part II: Sync Changes to Microsoft

**If changes to user/s were made by a Service Provider without Service Provider management consent**, the Enterprise Admin must log into the Enterprise Portal and click on Sync Teams Users. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-1751580934498.png)

If changes user/s were made by the Enterprise Admin or a Service Provider with management consent, the system automatically syncs the changes. No further action is required.

> [!NOTE]
> Check Sync Status
> 
> The user provisioning status will be reflected in the Enterprise Dashboard. Click here for more info about [User Provisioning Status Indicators](/docs/dashboard#user-provisioning-status-indicators).

**Expect:** - That the first time sync will take up to 24 hours. Come back to check the status. - That succeeding syncs will take up to 4 hours. Come back to check the status. If sync is not completing within these wait times, contact your Service Provider.

**Result**: When you have successfully added a user, you will receive an email confirmation similar to the following:

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/{84676E1F-0560-4270-BDF7-61F5D98B67FA}.png)

## Suggested Further Reading

- Learn more about [Caller ID, Caller Name and PAI Controls](/v1/docs/caller-id-caller-name-and-pai-controls)
- Learn more about [User Provisioning Status Indicators](/docs/dashboard#user-provisioning-status-indicators).
- To update several users, check [Update PBX Users (Bulk)](/v1/docs/enterprise-update-pbx-users).