---
title: "Can send SMS from my Carrier Portal but cannot send from Microsoft Teams"
slug: "can-send-sms-from-my-carrier-portal-but-cannot-send-from-microsoft-teams"
updated: 2025-04-21T18:04:18Z
published: 2025-04-21T18:04:18Z
canonical: "kb.connecttoteams.com/can-send-sms-from-my-carrier-portal-but-cannot-send-from-microsoft-teams"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can send SMS from my Carrier Portal but cannot send from Microsoft Teams

This article is applicable only if your SMS carrier is one of these providers: **Netsapiens, Ringlogix, UnitedCloud, Viirtue**.

## Issue

I can send outbound SMS messages from my Carrier Portal but I cannot send outbound SMS message from my SMS app in Teams.

## Solution

Make sure the phone number is assigned the right SMS Carrier Profile. See the [Phone Numbers article](/v1/docs/phone-numbers) to learn more about managing phone numbers.

As a provider, make sure the SMS Carrier Profile works by clicking the "Verify Credentials" button. See [SMS Carrier Configuration as a Reseller Admin](/v1/docs/sms-carrier-configuration-as-a-reseller-admin-2) for detailed instructions.

| This is used to define a profile name associated with the carrier. It allows carriers to use different profile names associated with multiple API credentials to be used for the same carrier type. Carrier configurations created before the portal 2.15.0 version has Profile Names that include the carrier's name followed by **_DEFAULT**. For example, **Twilio****_DEFAULT**. |
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