---
title: "Troubleshooting Portal Issues"
slug: "troubleshooting-portal-issues"
type: "index"
canonical: "kb.connecttoteams.com/troubleshooting-portal-issues"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Portal Issues

4 articles

## [Login Issue in Enterprise Portal](https://kb.connecttoteams.com/docs/trouble-logging-in-with-microsoft-global-admin-credentials.md)

Updated on 2025-05-06 | Published on 2025-04-15

Problem Your attempt to login to the ConnecttoTeams Enterprise Portal for the first time is failing. You are getting a message from ConnecttoTeams or from Microsoft that your credentials are not...

## [Cannot Reassign Phone Numbers or Extensions](https://kb.connecttoteams.com/docs/cannot-reassign-phone-numbers-or-extensions.md)

Updated on 2026-03-20 | Published on 2026-03-20

Issue You are attempting to reassign a phone number or extension that were previously assigned to another user. Possible Cause In many cases, the users in question may not have been fully deleted—they...

## [Login Error AADSTS650052 Upon Initial Enterprise Registration](https://kb.connecttoteams.com/docs/login-error-upon-initial-enterprise-registration.md)

Updated on 2025-09-03 | Published on 2025-04-15

Problem You have clicked on the Complete button in the invitation email, but after logging in to the Enterprise Portal with Microsoft credentials you get a red error message such as the one below,...

## [Cannot Add User](https://kb.connecttoteams.com/docs/cannot-add-user.md)

Published on 2025-05-13

Problem Sometimes you’ll get a message that indicates that there are no Microsoft Users that have the right assigned licensing that are not already provisioned in ConnecttoTeams . Solution This can be...