--- title: "System Status Notification in the New Messaging Portal" slug: "system-status-notification-in-messaging-portal-v3" updated: 2026-05-11T07:37:22Z published: 2026-05-11T07:37:22Z canonical: "kb.connecttoteams.com/system-status-notification-in-messaging-portal-v3" --- > ## Documentation Index > Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt > Use this file to discover all available pages before exploring further. # System Status Notification in the New Messaging Portal > [!NOTE] > **Beta Now Available!** > > 🚀 The new Messaging Portal is now in beta! Contact your ConnecttoTeams provider or reach out to our support team to get access to the beta site. We'll announce the official general availability date through our usual channels. We've redesigned our [Messaging Portal](https://msg.connecttoteams.com) with a fresh, new look and improved features to make managing your messaging configurations even easier. You can now get your work done faster with a more intuitive and user-friendly experience. ## Video A companion video tutorial is also available for a visual walkthrough of the steps covered in this article. [System Status Notifications](https://embed.app.guidde.com/playbooks/h7M8aoLKKcvBaokm1KfseV?mode=videoOnly) 00:00: This video showcases the notifications within the ConnecttoTeams Portal when there is 00:04: a system incident. 00:06: These notifications ensure transparency and real-time awareness of any ongoing 00:11: system issues directly within the portal interface. 00:14: An alert banner shows. 00:19: The status icon changes color. 00:21: Clicking this icon opens an external status announcement page. 00:25: Here is the status portal, which has been launched in a new tab. Real-time updates 00:30: on incidents, as well 00:31: as maintenance updates, are displayed on this page. Alternatively, you can access this 00:36: portal directly by navigating to https://status.connecttoteams.com. 00:41: Connectto teams.com 00:43: You are now aware of how the ConnecttoTeams Messaging Portal notifies you during system 00:47: incidents. For additional resources, visit 00:49: our knowledge base at https://kb.connecttoteams.com. > [!NOTE] > Prefer a visual walkthrough? > > Watch the step-by-step video [here](https://app.guidde.com/share/playbooks/cyfPcVXZ89hckWRajajyza?origin=uYXVVxL4ivcwBuLyrpXJ9R22iYE3&mode=videoAndDoc). **Jump links** are available for each part of the video. ## Overview The ConnecttoTeams Messaging Portal displays in-portal notifications whenever there is an active system incident. These notifications provide transparency and real-time awareness of any ongoing system issues, directly within the portal interface, so you can stay informed without leaving your workflow. # How You Are Notified During a system incident, the Messaging Portal alerts you in two ways: ### Alert Banner An alert banner appears within the portal to indicate that a system incident is currently in progress. The banner is visible across the portal so the notification is not missed during normal use. ### Status Icon The status icon in the portal changes color when an incident is active, providing an additional visual cue alongside the alert banner. ## Viewing Incident Details Click the status icon to open the external status announcement page in a new browser tab. The status portal provides: - Real-time updates on active incidents. - Maintenance updates and scheduled service notifications. ## Accessing the Status Portal Directly You can also reach the status portal at any time, without first clicking the in-portal status icon, by navigating directly to: [https://status.connecttoteams.com](https://status.connecttoteams.com) *Bookmark this page for quick reference during any service interruption.* ## Additional Resources For more guides and step-by-step documentation, check the rest of the knowledge base [articles for the new Messaging Portal](/v1/docs/new-enterprise-portals).