---
title: "SMS messaging issues on Netsapiens Numbers"
slug: "sms-messaging-issues-on-netsapiens-numbers"
updated: 2025-05-29T05:51:44Z
published: 2025-05-29T05:51:44Z
canonical: "kb.connecttoteams.com/sms-messaging-issues-on-netsapiens-numbers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS messaging issues on Netsapiens Numbers

This article is applicable if the SMS number is hosted on any of these platforms: Netsapiens, RingLogix, United Cloud, Viirtue.

## **Problem: I am receiving SMS messages in my Carrier Portal, but they are not appearing in Microsoft Teams.**

**Solution:**

Ensure that the user's domain has been added in ConnecttoTeams **SMS > SMS Domains** screen. For detailed instructions, check [Manage SMS Domains for Enterprise](/v1/docs/configure-sms-domains-for-enterprise). If the domain is already registered and the expiry date is in the past, delete the domain and request your ConnecttoTeams Service Provider to re-add the domain to refresh the subscription with the SMS provider’s server.

## **Problem: I can send outbound SMS messages from my Carrier Portal but I cannot send outbound SMS message from my SMS app in Teams.**

**Solution:**

1. Make sure the phone number is assigned the right SMS Carrier Profile. To know more about managing phone numbers, check [Manage Phone Numbers](/v1/docs/enterprise-phone-numbers).
2. This is instruction for Service Provider: Next, make sure the SMS Carrier Profile works by clicking the "Verify Credentials" button. For detailed instruction, see [SMS Carrier Configuration as a Reseller Admin](/v1/docs/sms-carrier-configuration-as-a-reseller-admin-2).