Microsoft's secondary routes for redundancy. What if I have already set up Direct Routing in Teams before and it is blocking the new configuration process? What if I previously used the Microsoft Calling Plan and it is blocking the

Microsoft's secondary routes for redundancy . What if I have already set up Direct Routing in Teams before and it is blocking the new configuration process? What if I previously used the Microsoft Calling Plan and it is blocking the

future ConnecttoTeams Connector User) After selecting the user, navigate to Licenses and Apps . Select App, then Dropdown Menu will appear. Ensure that the Calling Plan is unselected. Save changes when ready. Once Microsoft Admin confirms those licensing changes have occurred

CAN 03070f91-cc77-4c2e-b269-4a214b3698ab PHONE SYSTEM Teams Phone Standard MCOEV e43b5b99-8dfb-405f-9987-dc307f34bcbd Teams Phone with Calling Plan MCOTEAMS_ESSENTIALS * This includes the Domestic Calling Plan. Ensure that this is removed from the Microsoft Admin Center

the organization that have the Microsoft Phone System licensing in addition to their Microsoft User and do not have Microsoft Calling Plan . In the SIP User field, enter the address of record of the user on the PBX. This is

If calls are failing for the entire organization, start in the Microsoft Admin Center: Check Direct Routing common troubleshooting steps Ensure Microsoft Domestic Calling Plan is not in use Ensure all of ConnecttoTeams' IP addresses are whitelisted. If calls are

the correct roles. Reconfirm t h e Microsoft Enterprise credentials have full  Global Administrator rights . The Enterprise Users  previously used Microsoft Calling Plans . If a Microsoft User has the Microsoft Calling Plans license and has the Domestic Routing license e

users extracted from the CSV file. click "Validate" in the upper right-hand corner . This will analyze the file and ensure there are no obvious data entry failures. Hovering over the error will give guidance about what specific error is

with the status of specific Microsoft Licenses and enabled ConnecttoTeams services. Main Teams License Phone System Assigned Phone System Provisioned Calling Status Other E5, E3, Basic Business, etc. Phone System is Assigned Phone System Provisioned Teams Calling Activated no Teams

assigned, but has an Enterprise Voice enabled user with a Phone System license, then calls will route Via online pstn calling if the user is assigned a calling plan license. Via customer configured online voice routes if the user is

displayed as complete. In your Microsoft Office 365 Admin Center, a Direct Routing User will be created. When an Error is Encountered: Progress Bar Completes But Calling Remains Disabled The direct routing process may run into an issue when the

The solution is generally to wait for the Microsoft propagation delay of 48 hours or open a support ticket with Microsoft as the Global Admin. The user has the Domestic Calling Plan license assigned in Microsoft. Remove it and allow

they have been erroneously removed from the group in Teams that was created to facilitate app deployment. When an App is deployed, we make all the users that are ‘Enabled Calling' - a member of the group to which the app

this connector - the one you will be removing will have a different name). Delete the Voice Route. Once Voice Route is removed, navigate to Voice routing policies. Delete Voice Route policy that is associated with the Direct Route you want

the steps to resolve any resulting inconsistencies. What Happens When You Delete an App via TAC? When an app is removed directly through the Teams Admin Center (TAC) , the action is not immediately reflected in the ConnecttoTeams systems. This is

primary direct route. Voice Routing Policies: A Voice Routing Policy is added for each direct route Dial Plans: A Dial Plan and Normalization Rule will be added. Calling Policy: When PBX Music-on-Hold is enabled, the Global calling policy

About The ACS Call App is an add-on to the PBX Connector that enables organizations to integrate external PBX (e.g., Avaya, Mitel), UCaaS (e.g., Dialpad), or CCaaS platforms with Microsoft Teams. It leverages the Microsoft Azure Communications

Portal , navigate to the Chat > Slack Workspace page. In the workspace table, locate the Slack Workspace you want to disconnect. Ensure the workspace status is InActive — this indicates the TeamsLink app has already been removed from the Slack Workspace. Click

only, i.e., no calling, see the introduction of Enterprise Messaging Portal here . Before You Begin The Enterprise Admin should ensure that: All your members (Teams Users) planning to use Teams for calling must have the necessary Microsoft licenses assigned

Direct Routing is established, the next step is to add one or more PBX systems that will be linked to Microsoft Teams users. You must configure at least one PBX, which is the focus of this article. Watch Video The