2026. The ConnecttoTeams platform currently allows for extension numbers to be assigned to users in place of an e.164 DID/DDI. Starting with the 2.18.5 release, newly created PBX users must be configured with a unique phone

step video here . Jump links are available for each part of the video. Overview The Users page gives you a centralized view of everyone in your enterprise — showing their assigned services, SMS numbers, and licenses all in one place. To

Deleted Users To list all the deleted users, click on Advanced User Search button, then Deleted Users option. If “Allow Management by Service Provider” was not previously consented or a non-Global Admin did the deleting of users, those deleted

id : The Microsoft Office 365 email address of the user. default_did_index_number (specify the index location from the did list) : The order number of the intended Default DID as seen in the next column did_list. The index

to move numbers to the Assigned DID(s) list. To remove phone numbers from the SMS user, from the Assigned DID(s) table, highlight the numbers and click Unassigned DID(s) list. Push the changes to the Microsoft system and

Phone Number combo box, configure the user’s phone number using one of the following methods: Option A – e.164 DID (no extension): Use this option if the user has a direct inward dialing (DID) number and does not require

Center. The Global Admin and other Teams users with delegated access ( which are described here) can carry out various user management activities and other service configurations in the Enterprise Portal. End Users The end users of ConnecttoTeams are Microsoft Teams

User Groups page, admins can define this scope by selecting specific Microsoft user groups (specifically, Teams & Microsoft 365 groups) for management within the ConnecttoTeams portals. Defining User Groups At First Login Upon first login to the Enterprise Portal, the Enterprise

Problem : Error loading PBX Users When uploading users for these PBX platforms - Netsapiens, RingLogix, United Cloud, Viirtue the following error is shown. This may happen when the system is unable to connect to the PBX. This could possibly be due

or Global Administrator can run it; a Service Provider can also run it if the enterprise has consented to "Allow Management by Service Provider.” Deleting a PBX User or a CallApp User Complete these steps from the Users page (discussed

Service Provider can also manage end users, including running Sync Teams Users, if the Global Admin has consented to "Allow Management by Service Provider." What services must an enterprise have to manage SMS from the Users page? An enterprise must

Export Users Configured users in an Enterprise can be exported into CSV file using the Export Users functionality. To export users in Enterprise, do the following: Log in to the Enterprise Portal. From the Enteprise Admin Menu , click on Users

This article introduces the navigation menu in the Standard Enterprise Portal available to an Enterprise Admin. Enterprise Admin Menu As an Enterprise Admin (EA) with a Global Admin role in your organization, you can do the following within the ConnecttoTeams

This article explains how to configure any Teams user in your O365 organization without Global Admin role to become an Enterprise Admin in ConnecttoTeams Enterprise Portal. This could be used in cases wherein you want non-admin employees, such as

All contact management features described here apply equally to the SMS Page in the SMS Connector App (Legacy) and the Unified Connector App. This article describes how to manage your Outlook contacts from within the SMS Page. The Contacts pane

IMPORTANT UPDATE To simplify deployment and ongoing management, we are consolidating four separate connector applications into a single Unified Connector App . This approach reduces complexity for both enterprise administrators and end users by eliminating the need to install, configure, and

message icon. If you're in the End User Portal or Feature Management screen, click the X icon to return to the previous screen. Then, click the message icon. Why does the Unified Connector App open in a separate window

External Trunk values for the DID configuration: Phone Number - The DID that you are configuring. Reseller - The Reseller of the DID that you are configuring. Enterprise - The Enterprise of the DID that you are configuring. Trunk Profile - The SIP Trunk

Issue : App Fails To Deploy to Teams Catalog Due to Microsoft Migration Cause An issue related to Microsoft’s migration to use App Centric Management causes an error when deploying apps to the Teams catalog. This issue results in an