step guide to set up SMS services using the SMS Connector App and Unified Connector App, collectively referred to as SMS Connectors throughout this guide. Setting Up the SMS Connectors for an Enterprise Setting up a SMS Connectors involves the

but they are not appearing in Microsoft Teams. Solution Ensure that the user's domain has been added in ConnecttoTeams SMS > SMS Domains screen. See 'Set up SMS service for the Domain corresponding to an Enterprise' in article SMS Domains

available if the Trunk service is enabled for your enterprise. Manage SMS configurations between your Microsoft Teams organization and your SMS Carriers. The Direct Routing menu is only available if the PBX or SMS service is enabled for your enterprise

there is no available SMS Carrier Profile, please reach out to your ConnecttoTeams Service Provider. Click “ Upload ” button. After ConnecttoTeams processes the file upload, the numbers will appear in the Phone Numbers table. Suggested Further Reading To know more about

This article is applicable only if your SMS carrier is one of these providers: Netsapiens, Ringlogix, UnitedCloud, Viirtue . Issue I can send outbound SMS messages from my Carrier Portal but I cannot send outbound SMS message from my SMS app

event listeners. The fields are: Domain : Your account in the SMS carrier/provider. Carrier Profile : The name of the SMS Carrier Profile managed by your SMS carrier to store the API Credentials being used to connect to the SMS carrier

level that is assigned to the Enterprise or “All Enterprises” and that should successfully connect to your SMS providers. See SMS Carrier Configuration as a Reseller Admin There must be uploaded phone numbers assigned to the Enterprise . Uploading SMS Users

SMS provider’s server. Problem: I can send outbound SMS messages from my Carrier Portal but I cannot send outbound SMS message from my SMS app in Teams. Solution: Make sure the phone number is assigned the right SMS Carrier

transmissions are secured by TLS in the ConnecttoTeams application. However, be aware that not all SMS carriers encrypt MMS content. To know more about your particular MMS situation, reach out to your SMS Carrier which hosts your SMS phone numbers.

Click the Send icon. Results: A group thread is created for selected group members when the message is sent. The SMS/MMS message is sent as a group text over the SMS carriers. Note that SMS carriers charge group texts

and MMS (Texting): Intro to End User Experience . Sending SMS to Multiple Recipients End Users are now able to send SMS/MMS to several recipients via the SMS app in Teams. Instructions Open the SMS App Select the desired SMS

and/or add attachments, then click Send button. Note When sending MMS, be aware that there are limitations imposed by carriers. It’s essential to understand these MMS limitations before using MMS. Note You can only send SMS to recipients

carrier accepts, ConnecttoTeams will accept. Be aware of MMS limitations . New Message Notifications Users gets notified when there are new SMS and MMS messages via the Microsoft Teams Activity Feed. Here is a new message notification shown in Microsoft Teams

the policies required for SMS messaging in Teams. See Messaging Policies for SMS and Chat Apps . Deploy and Sync the SMS App to Microsoft Teams To finalize changes to SMS phone number assignment, changes to SMS groups and SMS users

avoid going over the carrier's size limit. - ConnecttoTeams will support whatever file types your carrier supports. Refer to your carrier's documentation to confirm supported file types. - File names may be changed by the carrier in transit. Do not

that allow that User to call from Microsoft Teams. Manage SMS : This leads to a screen where you could configure SMS service for an end user. This action is available if the enterprise has availed the SMS service. Disable Call

SMS User Unlike individual user configurations listed above, the Chat App is configured for the whole enterprise rather than being set up for specific users. Bulk Configure or Update Users End users are configured or provisioned based on the services

needed for additional details and troubleshooting . Note to the Reseller This article is applicable to you when you need to set up the PBX Connector for your enterprise customer. All mentions of “Service Provider” in this article refers to you

Service Admin & Skype Admin (both) Initial Enterprise Reg. YES NO Setup Direct Routing YES NO Setup/Manage PBX YES YES Setup/Manage TM Users YES YES Add/Delete Teams App YES NO Setup/Manage End User Portal YES YES Setup

and click Upload an app . Select the same zipped file of the app previously uploaded and click Open . Click Add . Set up the app for the team or the channel, click Set up a bot . Result : The app becomes available