but they are not appearing in Microsoft Teams. Solution Ensure that the user's domain has been added in ConnecttoTeams SMS > SMS Domains screen. See 'Set up SMS service for the Domain corresponding to an Enterprise' in article SMS Domains

for an Enterprise - Legacy SMS Connector App → Customize and Deploy SMS App for an Enterprise . Configure SMS carrier profiles Configure SMS Carrier Profiles and assign applicable profile(s) to the enterprise. Configure SMS Domains (conditional) If the underlying SMS provider

available if the Trunk service is enabled for your enterprise. Manage SMS configurations between your Microsoft Teams organization and your SMS Carriers. The Direct Routing menu is only available if the PBX or SMS service is enabled for your enterprise

subscriptions. Note The SMS pages may not be available in your portal by default. If your organization plans to use SMS, contact your ConnecttoTeams provider to have this set up. Video A companion video tutorial is also available for a

on using this page, see the Using the SMS Page within the App guide. Group Texting and Messaging Using an SMS Group Number Group texting is a standard SMS feature available across most carriers and devices — one message sent to

gives you access to the SMS configuration page, where you can view general SMS 02:46: settings, manage groups, handle carriers 02:49: if you manage your own phone numbers, and explore additional options based on your 02:53: setup

choose a file. Whatever file formats your underlying carrier accepts, ConnecttoTeams accepts. What if my organization uses Secure SMS? The SMS Page is not available with Secure SMS. You will need to send SMS from Teams channels (in the SMS

click Update. Important When updating the SMS carrier, ensure the chosen carrier hosts the SMS numbers being changed. Selecting a carrier that does not host the numbers will result in service interruption. Restrictions on Changing SMS Capability Changing the SMS

This article is applicable only if your SMS carrier is one of these providers: Netsapiens, Ringlogix, UnitedCloud, Viirtue . Issue I can send outbound SMS messages from my Carrier Portal but I cannot send outbound SMS message from my SMS app

the credentials are stored in carrier profile named BW for Testing and such profile is owned by Demo Company . If there is no available SMS Carrier Profile, please reach out to your ConnecttoTeams Service Provider. Click “ Upload ” button. After ConnecttoTeams

event listeners. The fields are: Domain : Your account in the SMS carrier/provider. Carrier Profile : The name of the SMS Carrier Profile managed by your SMS carrier to store the API Credentials being used to connect to the SMS carrier

level that is assigned to the Enterprise or “All Enterprises” and that should successfully connect to your SMS providers. See SMS Carrier Configuration as a Reseller Admin There must be uploaded phone numbers assigned to the Enterprise . Uploading SMS Users

SMS provider’s server. Problem: I can send outbound SMS messages from my Carrier Portal but I cannot send outbound SMS message from my SMS app in Teams. Solution: Make sure the phone number is assigned the right SMS Carrier

To enable Group Texting for your enterprise, contact your ConnecttoTeams Service Provider. Group Texting compatibility also depends on the underlying SMS carriers. Not all carriers support Group Texting, and the recipient's carrier determines whether they receive the message as

Considerations MMS transmissions within ConnecttoTeams are secured using TLS. Not all SMS carriers encrypt MMS content outside the ConnecttoTeams environment. Compliance Advisory If your organization requires end-to-end encryption for MMS, confirm encryption standards directly with your SMS carrier.

that your enterprise's service provider has Group Texting enabled. On the recipient side, behavior depends on the recipient's carrier and device — most modern devices and carriers support group SMS threads, but some older devices may display each message

and manage multiple Microsoft Teams applications. With the Unified Connector App, organizations benefit from a single installation that supports PBX, SMS, Call, and Chat services, resulting in a more streamlined setup experience, fewer configuration points, and a more consistent user

pane. Group Texting — Set up and send industry-standard group texts where every participant can reply. Using the SMS Composer (SMS Connector App Legacy) — For users of the legacy app, learn how to send SMS messages from the SMS Composer

group texts (a single thread with multiple participants who can see one another). To start a gorup text, use the SMS Page in the app - see the Group Texting guide. MMS limitations When sending MMS, carrier-imposed limits apply to

new app. FAQ When should I use the SMS Composer instead of the SMS Page within the app? Use the SMS Composer when you want to send a one-off SMS without first opening the SMS Page — for example, replying