discusses how an enterprise can set up a secondary route for failover. This also discusses how to turn that secondary route as additional primary route. Secondary Voice Route It is highly recommended to configure an additional Direct Route - voice route

Secondary/Failover Voice Route and Multiple Direct Routes . The table shows the following columns: Domain Name Voice Route Gateway : The voice routes made available by ConnecttoTeams . When you configure your users , it is best to assign them voice routes closest

not resolve the issue, please open a ticket with ConnecttoTeams Support. Configuring a Secondary Route You may set up a secondary direct route in Microsoft for redundancy. See the steps in this article for Secondary Voice Routes . Each direct route

Trunk form except there is need to link to a voice route . Fill the fields are you would in the Adding Direct Routing Trunk section above. When the form is completed, click on Add Provider Trunk button. Monitor the

several areas in the Teams Admin Center (TAC): Direct Routing Voice Routes: Voice Routes are added for each Gateway or secondary Gateway. PSTN Usages: A PSTN Usage is added for each primary direct route. Voice Routing Policies: A Voice Routing

SIP REFER or Media Encryption is desired for the Direct Route. If desired, it is possible to configure additional Direct Routes. Decide if the enterprise wants to opt into Microsoft's secondary routes for redundancy . What if I have already

and PAI Controls Learn more about User Provisioning Status Indicators . A voice route, also called gateway, refers to the configuration settings that determine how incoming and outgoing phone calls made through Microsoft Teams are directed to the appropriate phone number

for the selected users. Voice Routes : If a new Voice Route is desired for the selected users, then select a Voice Route from the dropdown. Do not supply any value if keeping the current Voice Routes settings for the selected

addresses are whitelisted. If calls are only failing for a particular user, start in the Teams Admin Center: Check the Voice Route Policy for the PSTN Usage for the correct policy Check the VR and verify if the DR domain

to perform the tasks enumerated below without additional interaction from the Enterprise Admin. Direct Routing Setup Direct Routing Setup Additional Voice Routes Calling (PBX, Trunk, Call App) Sync User to Teams Enable and Disable Calling Set Up Users Individually or

installation of this connector - the one you will be removing will have a different name). Delete the Voice Route. Once Voice Route is removed, navigate to Voice routing policies. Delete Voice Route policy that is associated with the Direct Route

Click here for more info about User Provisioning Status Indicators . Important Note If you have multiple PBX locations and/or voice routes, prepare CSV files with users from only one combination at a time, and do additional bulk upload(s

auto-provisioning process encounters an error, status messages will be displayed in the activity feed. Phone number Phone numbers A voice route, also called gateway, refers to the configuration settings that determine how incoming and outgoing phone calls made through

the Bulk Upload menu item. The Bulk Upload Users page displays. Fill out the following fields: * User Type : Choose Trunk . * Voice Route : Choose the voice route (gateway) for the imported users. * Trunk Profile : Choose the configured trunk created for the

Voice route has its corresponding PSTN usage as TM_PBX_Unrestricted, Navigate to Voice >> Direct Routing and select the Voice routes tab within the Teams Admin portal . The TM_PBX_Unrestricted Voice route should be similar to the Voice route

Portal. From the Enterprise Admin Menu , navigate to the "Bulk Upload". Select “Call App” for User Type . Select the appropriate Voice Routes specific to the Call App service, PBX Locations and check or uncheck the box for Assign Default DialPlan

at once before pressing the Save button at the bottom. If the User was not already a part of the Voice Route and you added the User in then you have made a change that should result in the dialpad

have an AC license assigned, but has an Enterprise Voice enabled user with a Phone System license, then calls will route Via online pstn calling if the user is assigned a calling plan license. Via customer configured online voice routes

may be chosen. Upload DIDs Follow the instructions for uploading DIDs here being sure to specify "External Trunk" as the voice route Type in the appropriate column of the csv file. Configure External Trunk 1. Find the uploaded DIDs in

Locations Choose desired PBX location from the dropdown It is common for enterprises to only have one PBX location. Available Voice Routes Choose desired voice route from the dropdown It is common for enterprises to only have one voice route