Document Status This article is a work-in-progress. TBD. This article introduces the Enterprise Dashboard in the ConnecttoTeams Enterprise Portals and explains the various elements found in it. This article is for you if you are an Enterprise Admin

This article describes the limited functionality available to a Teams user when the Secure SMS feature is on for their enterprise. Overview of the Secure SMS Feature Secure SMS enhances message security by encrypting SMS content and restricting how messages

Once Direct Routing and Trunk Profile are established , you can configure trunk users individually or in bulk . This article presents the steps to configure users individually. This article provides steps for configuring Trunks for each user, choosing a default trunk

Feature Codes and Cards PBX feature codes will show up in the ConnecttoTeams app on the “chat” tab. They appear as chat messages from the app. These messages are called “cards.” They will also appear as notifications on the Teams

Coming soon 📌 Heads up: The new Messaging Portal is coming soon! This guide is published in advance so you'll be ready to go on launch day. We'll announce the official launch date through our usual channels. We

Overview PBX Users using Microsoft Teams now have the ability to disable incoming calls when they are unavailable on MS Teams. When this Pause Inbound Calling Based on Teams Presence feature is activated, incoming queue calls will not ring through

Trunk form except there is need to link to a voice route . Fill the fields are you would in the Adding Direct Routing Trunk section above. When the form is completed, click on Add Provider Trunk button. Monitor the

This article guides Enterprise Admins on managing connections between their Teams organization and Slack Workspaces using the ConnecttoTeams Unified Connector App. It is intended for scenarios where both the Teams organization and the Slack Workspace are owned by the same

This article is a step-by-step guide to the initial provisioning of the ConnecttoTeams PBX Connector. Setting Up the PBX Connector for an Enterprise Setting up a PBX Connector involves the collaboration of the Service Provider and the Enterprise

users with an extension will require a corresponding Pilot Number as well. Does this change affect users of services other than the PBX Connector. The PilotNumber+Extension format was introduced for ACS Call App users in September 2025.  After March

This article explains the two sets of credentials for Netsapiens, RingLogix, United Cloud, and Viirtue PBX platforms that are to be used for PBX calling and End User Portal SSO . Two Sets of Credentials It must be noted that there

Issue : App Fails To Deploy to Teams Catalog Due to Microsoft Migration Cause An issue related to Microsoft’s migration to use App Centric Management causes an error when deploying apps to the Teams catalog. This issue results in an

As of release 1.4.0 in June 2021, ConnecttoTeams has added the ability to receive Microsoft user and licensing changes in near-real-time. Enterprise Admin users of the ConnecttoTeams Enterprise Portal will be asked to re-approve permissions

Introduction Use this guide as an overview to help you configure SMS services using the SMS Connector App and Unified Connector App—collectively referred to as SMS Connectors. It outlines the key setup steps and provides direct links to related

Understanding Microsoft Teams Audio Conferencing Microsoft sells a license called Audio Conferencin g. It comes included with certain User types - generally E5 and A5 as of this writing. If a Teams User has the Audio Conferencing license assigned it has

Problem Your attempt to login to the ConnecttoTeams Enterprise Portal for the first time is failing. You are getting a message from ConnecttoTeams or from Microsoft that your credentials are not working. Possible Solutions Your enterprise registration may not be

This article is applicable if the SMS number is hosted on any of these platforms: Netsapiens, RingLogix, United Cloud, Viirtue . Problem: I am receiving SMS messages in my Carrier Portal, but they are not appearing in Microsoft Teams. Solution: Ensure