Presence Sync With the release of ConnecttoTeams 1.6, it is now possible for PBX and other external systems (contact center, etc.) to control the presence indicator in Teams. The inverse scenario, Teams presence automatically updating the PBX presence status

This article describes the limited functionality available to a Teams user when the Secure SMS feature is on for their enterprise. Overview of the Secure SMS Feature Secure SMS enhances message security by encrypting SMS content and restricting how messages

Issue : App Fails To Deploy to Teams Catalog Due to Microsoft Migration Cause An issue related to Microsoft’s migration to use App Centric Management causes an error when deploying apps to the Teams catalog. This issue results in an

Problem I am sending SMS messages to my customer’s mobile number using my Teams SMS number. Why do my customer’s replies go to my personal mobile phone number? Solution This happens when your customer, who uses an iOS

WATCH VIDEO These instructions are also available in video form here . Once you see it being presented the instructions below will feel more intuitive. ConnecttoTeams performs certain limited tasks with the Microsoft Global Administrators' consent. These allow for automated provisioning

The instructions provided here represent the final step in the PBX configuration process - configuring the Advanced Settings. To complete the setup successfully, ensure that the initial steps have been followed. You can find those steps here: PBX Configuration Guide . Overview

The ConnecttoTeams API offers powerful endpoints to streamline integration and automate key workflows. Whether you're building custom apps or enhancing existing systems, our API provides the flexibility you need. Dive into the API Doc for detailed documentation, sample requests

From release 1.4.5 forward, the ConnecttoTeams Connector supports DNS SRV record lookup when routing SIP traffic to a PBX. This option is an alternative to the HOST method where you specify the SIP Proxy FQDN and Port explicitly

Caller ID Presented to Callees Dial out from conference bridge will always show the number of the Default Conference Bridge of the Tenant. If the organizer of the meeting does not have an Audio Conferencing license, the caller ID will

Overview PBX Users using Microsoft Teams now have the ability to disable incoming calls when they are unavailable on MS Teams. When this Pause Inbound Calling Based on Teams Presence feature is activated, incoming queue calls will not ring through

Issue: Out of Sync or App with the Same ID Already Exists in the Tenant Error When an app is deployed several times in short intervals, this causes an issue in the app deployment. Because of this, an error saying

Starting in ConnecttoTeams Enterprise Portal release 1.6, enterprise admins can select a codec to assign at the PBX level. When creating or editing the PBX, you may set the Codec field in the PBX Settings so that the users

Problem During the provisioning process, a user called DirectRouting User is set up in the Microsoft Office Organization/Tenant that is used to build Direct Routing. Solution This means everything is working correctly. ConnecttoTeams creates a DirectRouting User as part

This article discusses how to configure (add or update) Trunk Users in bulk via file upload. Steps to Bulk Upload Trunk Users As an Enterprise Admin, either a Global Admin or non-Global Admin , you have the ability to bulk