---
title: "Resetting Microsoft Permissions Consent"
slug: "resetting-microsoft-permissions-consent"
updated: 2025-05-24T18:36:23Z
published: 2025-05-24T18:36:23Z
canonical: "kb.connecttoteams.com/resetting-microsoft-permissions-consent"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resetting Microsoft Permissions Consent

## Overview

When the Service Provider needs to rectify any issues with the enterprise's tenant, a request can be made to re-establish the consent.

From the ConnecttoTeams 2.13.0 release, the Service Provider may now revoke or reset the Microsoft permissions consent on the following Enterprise Admin action items:

- UserSync Service
- Contacts Service
- Presence Monitoring
- Microsoft Teams CDR

Once revoked, the Enterprise Admin will see again a request to grant consents in the Enterprise Dashboard.

## Revoking a Microsoft Permission Consent

The Service Provider must do the following to revoke a Microsoft permission consent:

1. Log in to the Service Portal.
2. From the Reseller Menu, navigate to **Reseller** > **Enterprises**. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-Q6KISA56.png?sv=2026-02-06&spr=https&st=2026-10-29T19%3A14%3A23Z&se=2026-10-29T20%3A14%3A23Z&sr=c&sp=r&sig=zJBuzuyC2oXKioe8bRWTCccBAW6p5YTk7A52QsROr0M%3D)
3. From the Enterprises table, click on the name of subject enterprise. This will lead you to that enterprise’s [Dashboard](/v1/docs/dashboard).
4. From the **Enterprise Admin Action Items** table, click the **Revoke** hyperlink of the setting to be reset. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(253).png?sv=2026-02-06&spr=https&st=2026-10-29T19%3A14%3A23Z&se=2026-10-29T20%3A14%3A23Z&sr=c&sp=r&sig=zJBuzuyC2oXKioe8bRWTCccBAW6p5YTk7A52QsROr0M%3D)

**Results**: Once revoked, this results in the following:

*- Success messages are displayed. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(254).png?sv=2026-02-06&spr=https&st=2026-10-29T19%3A14%3A23Z&se=2026-10-29T20%3A14%3A23Z&sr=c&sp=r&sig=zJBuzuyC2oXKioe8bRWTCccBAW6p5YTk7A52QsROr0M%3D)* - A message is displayed under the Action Required column. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(255).png?sv=2026-02-06&spr=https&st=2026-10-29T19%3A14%3A23Z&se=2026-10-29T20%3A14%3A23Z&sr=c&sp=r&sig=zJBuzuyC2oXKioe8bRWTCccBAW6p5YTk7A52QsROr0M%3D)
5. Give the Enterprise Global Admin go signal to grant consent. **The Global Admin MUST grant the consent to finalize the setting reset**.

## Granting Consent for **Microsoft Permissions**

Once the Reseller is done revoking the consents, the Enterprise Admin sees a Grant Consent action in the **Enterprise Admin Action Items** table.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(258).png?sv=2026-02-06&spr=https&st=2026-10-29T19%3A14%3A23Z&se=2026-10-29T20%3A14%3A23Z&sr=c&sp=r&sig=zJBuzuyC2oXKioe8bRWTCccBAW6p5YTk7A52QsROr0M%3D)

To grant a consent, the Global Admin must do the following:

1. Log in to the Enterprise Portal.
2. From the Dashboard’s **Enterprise Admin Action Items** table, click **Grant Consent**.
3. Select the Microsoft account to be used.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(257).png?sv=2026-02-06&spr=https&st=2026-10-29T19%3A14%3A23Z&se=2026-10-29T20%3A14%3A23Z&sr=c&sp=r&sig=zJBuzuyC2oXKioe8bRWTCccBAW6p5YTk7A52QsROr0M%3D)

The list of Microsoft permission display on the screen.
4. Click the **Accept** button.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(259).png?sv=2026-02-06&spr=https&st=2026-10-29T19%3A14%3A23Z&se=2026-10-29T20%3A14%3A23Z&sr=c&sp=r&sig=zJBuzuyC2oXKioe8bRWTCccBAW6p5YTk7A52QsROr0M%3D)

Permission requests for the organization displays on the screen.
5. Click the **Accept** button. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(260).png?sv=2026-02-06&spr=https&st=2026-10-29T19%3A14%3A23Z&se=2026-10-29T20%3A14%3A23Z&sr=c&sp=r&sig=zJBuzuyC2oXKioe8bRWTCccBAW6p5YTk7A52QsROr0M%3D)

**Result:** The permission request is granted and the grant consent action items disappears from the Action Required table.