---
title: "Recoup the License from DirectRouting User"
slug: "recoup-the-license-from-directrouting-user"
updated: 2025-07-07T15:19:11Z
published: 2025-07-07T15:19:11Z
canonical: "kb.connecttoteams.com/recoup-the-license-from-directrouting-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Recoup the License from DirectRouting User

This article discusses how to remove license from a Direct Routing User.

## Recoup the License from DirectRouting User DirectRouting User After Direct Routing Setup

> [!CAUTION]
> **DO NOT CHANGE the DirectRouting User until the Direct Routing Setup has been fully confirmed as complete.**

The following instructions are available in video form [here](https://www.youtube.com/watch?v=ERsLHc57RZw&t=421s).

1. Navigate to the Microsoft Admin Center >> Active Users and select DirectRouting User.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(217).png?sv=2026-02-06&spr=https&st=2026-10-29T17%3A46%3A19Z&se=2026-10-29T18%3A46%3A19Z&sr=c&sp=r&sig=PBezBDZli4wOm2DmpG8lIubR%2BaF5fjE1Bzl8zxb9RBI%3D)
2. Select Licenses and Apps

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(218).png?sv=2026-02-06&spr=https&st=2026-10-29T17%3A46%3A19Z&se=2026-10-29T18%3A46%3A19Z&sr=c&sp=r&sig=PBezBDZli4wOm2DmpG8lIubR%2BaF5fjE1Bzl8zxb9RBI%3D)
3. Unselect the User License and if relevant the Phone System Add On. In the example below E3 and Microsoft 365 Business Voice. You can use any combination of [compatible licenses listed here.](/v1/docs/microsoft-licensing-for-the-pbx-and-sip-trunk-connector)

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(219).png?sv=2026-02-06&spr=https&st=2026-10-29T17%3A46%3A19Z&se=2026-10-29T18%3A46%3A19Z&sr=c&sp=r&sig=PBezBDZli4wOm2DmpG8lIubR%2BaF5fjE1Bzl8zxb9RBI%3D)
4. Select **Save changes**.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(220).png?sv=2026-02-06&spr=https&st=2026-10-29T17%3A46%3A19Z&se=2026-10-29T18%3A46%3A19Z&sr=c&sp=r&sig=PBezBDZli4wOm2DmpG8lIubR%2BaF5fjE1Bzl8zxb9RBI%3D)
5. On successful removal of licenses, you will see a small notification on your DirectRouting User Licensing page. You will also see that the DirectRouting User will be considered Unlicensed.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(221).png?sv=2026-02-06&spr=https&st=2026-10-29T17%3A46%3A19Z&se=2026-10-29T18%3A46%3A19Z&sr=c&sp=r&sig=PBezBDZli4wOm2DmpG8lIubR%2BaF5fjE1Bzl8zxb9RBI%3D) ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-ULYNNT15.png?sv=2026-02-06&spr=https&st=2026-10-29T17%3A46%3A19Z&se=2026-10-29T18%3A46%3A19Z&sr=c&sp=r&sig=PBezBDZli4wOm2DmpG8lIubR%2BaF5fjE1Bzl8zxb9RBI%3D)

> [!CAUTION]
> **DO NOT DELETE the DirectRouting User.**