---
title: "Call Recording, Pausing and Resuming Recording"
slug: "pause-and-resume-recording"
updated: 2025-09-03T04:41:33Z
published: 2025-09-03T04:41:33Z
canonical: "kb.connecttoteams.com/pause-and-resume-recording"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Recording, Pausing and Resuming Recording

## Introduction

When a user is enabled for ConnecttoTeams Call Recording addon, all **inbound and outbound calls** are automatically recorded, along with any meetings they organize. Additionally, if a call recording user **joins a conference**, the meeting will be recorded—even if the organizer is not a call recording user.

Enterprise Admins may grant users permission to **pause call recording** when needed. This feature allows users with compliance call recording enabled to **temporarily stop recordings during calls while discussing sensitive or confidential information**, ensuring privacy while maintaining regulatory compliance.

> [!NOTE]
> Instruction for the Enterprise Admin
> 
> To enable or disable “Call Recording” and/or “Pause Call Recording” features for Teams users, make the changes by updating the affected PBX users. For more details, check [Set Up PBX User (Individual](/v1/docs/update-pbx-user)).

## Pausing Call Recording

During a call, you will receive an adaptive card in the PBX App. To pause the call recording, simply click the "**Pause Recording**" button.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-WA63K17S.png?sv=2026-02-06&spr=https&st=2026-10-29T18%3A24%3A47Z&se=2026-10-29T19%3A24%3A47Z&sr=c&sp=r&sig=gvfnsAB7NvM272D5gJrFKx3VtIEMv6EldllnTIT3FBw%3D)

## Resuming Call Recording

You can resume a paused call recording by clicking on the "Resume Recording" button.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-3BI6C7JP.png?sv=2026-02-06&spr=https&st=2026-10-29T18%3A24%3A47Z&se=2026-10-29T19%3A24%3A47Z&sr=c&sp=r&sig=gvfnsAB7NvM272D5gJrFKx3VtIEMv6EldllnTIT3FBw%3D)