---
title: "Multiple Direct Routes"
slug: "multiple-direct-routes"
updated: 2025-06-17T19:10:40Z
published: 2025-06-17T19:10:40Z
canonical: "kb.connecttoteams.com/multiple-direct-routes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Multiple Direct Routes

This guide explains how to configure multiple Direct Routes (DR) for the same Enterprise.

## **Overview**

This guide explains how to configure multiple Direct Routes (DR) for the same Enterprise which can be helpful for organizations with multiple locations or heavily segregated departments. ConnecttoTeams frequently adds additional Media POPs for Direct Routing based on customer requests and Microsoft Teams expansion.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(317).png)

An example of an enterprise with two direct routes

If you want to have additional direct routes, reach out to your Service Provider.

> [!NOTE]
> Watch video
> 
> The instructions below are also available in a video, which you can watch [here](https://www.youtube.com/watch?v=IWY_4e4vRFg&t=432s).

## Enable Multiple Routes for the Enterprise as a Service Provider

Each Direct Route will be in a separate SBC Region. On the Add Enterprise or Edit Enterprise page's SBC Region area, select the SBC regions to add to the enterprise.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-48AJNYJQ.png)

## Prepare Licenses

Each Direct Route creates its own DirectRouting user in Microsoft, and each of these users claims a license during setup.

- If you have multiple available licenses, you can configure the routes in quick succession.
- If you only have one license, unassign it from an existing DirectRouting user before starting the next setup. This is also discussed in [Recoup the License from DirectRouting User](/v1/docs/recoup-the-license-from-directrouting-user). Note not to delete existing configured DirectRouting users. Note also that it takes some time, about 48 hours, for Microsoft to propagate this change, so factor in this delay when planning your deployment schedule.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-6LE5PWAM.png)

Shown above: Three DR users for three DR setups

1. Select the relevant direct routing (DR) user.
2. Select the Licenses and apps tab.
3. Uncheck the Microsoft licenses to unassign them.
4. Click **Save** changes.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(323).png)

## Set Up Additional Direct Routes for Your Enterprise

1. From the Enterprise Portal, navigate to the **Direct Routing** page**.**

In the **Set up Additional Direct Routes section**, any unused SBC regions will appear in the **Available Gateways** drop down box**.**

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(319).png)
2. Choose the desired **available gateway** from the drop-down box and click **Complete Direct Routing.**

Allow some time for the status bar to clear.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-F95YE664.png)

**Result**

Once direct provisioning is completed, the new direct route appears and can be utilized in various places.

1. In the **Direct Routing** page, specifically in the **Configured Direct Routing Details** table.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-G727NDOF.png)
2. In the Enterprise **Dashboard**, specifically in the **Direct Routing Connection Status** table.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-3LABPW9Z.png)
3. In the **Add PBX Users** page. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(321).png)
4. In the Edit PBX Users page. This implies you may change the Direct Route setting for users. You may [update few users](/v1/docs/enterprise-update-pbx-users) to use this new Direct Route or [bulk update users](/v1/docs/trunk-user-setup-bulk) to assign them to this new Direct Route at once.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-R8PBFZGH.png)

***Repeat as necessary for all DR users.***

SBC Region refers to the voice routes (sometimes called gateways) in specific Azure Regions where the Session Border Controller (SBC) is geographically located. There may be more than one voice route per geography, such as *US West* and *CallApp US West* for specific situations. Note that SBC Region options starting with 'CPC' are reserved and should not be selected.