---
title: "Microsoft Licenses Are Showing as Unavailable"
slug: "microsoft-licenses-are-showing-as-unavailable"
updated: 2025-07-28T16:39:00Z
published: 2025-07-28T16:39:00Z
canonical: "kb.connecttoteams.com/microsoft-licenses-are-showing-as-unavailable"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Microsoft Licenses Are Showing as Unavailable

## Problem

You have the right licenses purchased in Microsoft but the ConnecttoTeams Enterprise Portal is not showing them as available.

## Solution 1

You do not have at least 1 available and unassigned license to create the DirectRouting User that ConnecttoTeams uses to provision Direct Routing.

Navigate to Admin Center >> Licenses

![](https://cdn.elev.io/file/uploads/lWNkjTie1mEAGuhwq3R2SqTFcax3a6BIA1xEV-d9OvM/cOiToVCh1kugDpsx1nOkcG9RmGE-N9eyGCvkoh6i75w/1612312178219-NHU.png)

## Solution 2

Microsoft is not yet reporting your purchased licenses as available. To confirm a DirectRouting User is created with applied licenses:

Navigate to Microsoft Admin >> Users >> Active User >> ‘Check status’

![](https://cdn.elev.io/file/uploads/lWNkjTie1mEAGuhwq3R2SqTFcax3a6BIA1xEV-d9OvM/1-oITcnHVnI2p8UYTuxSHgoqKaDlcIukZniyJOcplso/1612312177887-ZEA.png)

Confirm a DirectRouting User is created with applied licenses.

![](https://cdn.elev.io/file/uploads/lWNkjTie1mEAGuhwq3R2SqTFcax3a6BIA1xEV-d9OvM/rawL5fiNl4GDK7mYHZIbm_iu11UuI4_4_FzdLs0LlnM/1612312178305-wcM.png)

The Setup status should say Complete, if it says Pending, then Microsoft is still propagating the license(s).

## Solution 3

The DirectRouting User has not been created, to check if this is the case:

Navigate to Microsoft Office Admin >> Users >> Active Users

![](https://cdn.elev.io/file/uploads/lWNkjTie1mEAGuhwq3R2SqTFcax3a6BIA1xEV-d9OvM/D5lQpgNxTd9KrtRwVoW8Re_hmR80G9LQAqgNAYsZbec/1612312178373-64U.png)

If there is no DirectRouting User created you have not correctly set up Direct Routing. If this problem persists please raise an issue with your system administrator.