Problem
You have the right licenses purchased in Microsoft but the ConnecttoTeams Enterprise Portal is not showing them as available.
Solution 1
You do not have at least 1 available and unassigned license to create the DirectRouting User that ConnecttoTeams uses to provision Direct Routing.
Navigate to Admin Center >> Licenses
Solution 2
Microsoft is not yet reporting your purchased licenses as available. To confirm a DirectRouting User is created with applied licenses:
Navigate to Microsoft Admin >> Users >> Active User >> ‘Check status’
Confirm a DirectRouting User is created with applied licenses.
The Setup status should say Complete, if it says Pending, then Microsoft is still propagating the license(s).
Solution 3
The DirectRouting User has not been created, to check if this is the case:
Navigate to Microsoft Office Admin >> Users >> Active Users
If there is no DirectRouting User created you have not correctly set up Direct Routing. If this problem persists please raise an issue with your system administrator.