---
title: "Direct Routing Setup Not Completing"
slug: "enterprise-direct-routing-not-completing"
updated: 2025-05-23T14:38:17Z
published: 2025-05-23T14:38:17Z
canonical: "kb.connecttoteams.com/enterprise-direct-routing-not-completing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Direct Routing Setup Not Completing

## Problem

Direct Routing has been in progress for over an hour but is not completing. The dashboard looks like this:

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(967).png?sv=2026-02-06&spr=https&st=2026-10-29T18%3A24%3A47Z&se=2026-10-29T19%3A24%3A47Z&sr=c&sp=r&sig=gvfnsAB7NvM272D5gJrFKx3VtIEMv6EldllnTIT3FBw%3D)

## Cause

This sometimes happens if Microsoft's servers are experiencing heavier traffic than usual. The process times out halfway through and then gets stuck.

## Solution

1. From the left navigation pane, click on Direct Routing page. Re-initiate the direct routing process by clicking on the **Finish** button in the In Progress Direct Routing Details table.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-NHR5L3NB.png?sv=2026-02-06&spr=https&st=2026-10-29T18%3A24%3A47Z&se=2026-10-29T19%3A24%3A47Z&sr=c&sp=r&sig=gvfnsAB7NvM272D5gJrFKx3VtIEMv6EldllnTIT3FBw%3D)

If after an hour the Calling Enabled in the Dashboard still shows ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-04DDPP3C.png?sv=2026-02-06&spr=https&st=2026-10-29T18%3A24%3A47Z&se=2026-10-29T19%3A24%3A47Z&sr=c&sp=r&sig=gvfnsAB7NvM272D5gJrFKx3VtIEMv6EldllnTIT3FBw%3D) , proceed with step 2.
2. Open a ticket with ConnecttoTeams Support so we can un-freeze the process. Once we do, have the Microsoft Global Administrator login and retry direct routing by repeating step 1 above.