---
title: "Submitting a Support Ticket"
slug: "ent-submitting-support-ticket"
updated: 2025-06-18T22:52:17Z
published: 2025-06-18T22:52:17Z
canonical: "kb.connecttoteams.com/ent-submitting-support-ticket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Submitting a Support Ticket

As an Enterprise Admin in ConnecttoTeams, you have access to multiple support resources. Before submitting a support ticket, we encourage you to [explore the knowledge](/v1/docs/using-kb-widget-for-enterprise) base and utilize the AI box for assistance. If you’re unable to find the answer you need, you can proceed with opening a support ticket. To learn how, watch the video below.

[Video](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/How%20Enterprise%20Can%20Open%20Support%20Ticket.mp4?sv=2026-02-06&spr=https&st=2026-10-29T19%3A13%3A46Z&se=2026-10-29T20%3A13%3A46Z&sr=c&sp=r&sig=jkVYigVWdgDnWKzxpIxiXMw7z6eA6Rwx2%2BQNGJEvkts%3D)