---
title: "Ensure Microsoft Calling Plan is Removed"
slug: "ensure-microsoft-calling-plan-is-removed"
tags: ["domestic", "domestic calling plan"]
updated: 2025-05-24T16:07:23Z
published: 2025-05-24T16:07:23Z
canonical: "kb.connecttoteams.com/ensure-microsoft-calling-plan-is-removed"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ensure Microsoft Calling Plan is Removed

## **Problem**

If you are using Microsoft’s Calling Plan license, you will need to remove it before adding a [Direct Route](/v1/docs/set-up-direct-routing) to your PBX. Microsoft has a trial license that includes Calling Plan so it is a common way for Enterprises to first test out the service.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(99).png?sv=2026-02-06&spr=https&st=2026-10-29T18%3A24%3A47Z&se=2026-10-29T19%3A24%3A47Z&sr=c&sp=r&sig=gvfnsAB7NvM272D5gJrFKx3VtIEMv6EldllnTIT3FBw%3D)

If this license is present, you will receive an error that says "Cannot modify the parameter: "OnPremLineURI" because it is restricted for the user service plan: MCOProfessional,MCOMEETADD,MCOEV,MCOPSTN1."

The “D” icon in the License Details column indicates this situation.

Here is a step by step process to ensure that the license gets disabled.

## **Solution**

1. Ensure that you assign a License to any Users who will have the Connector activated. Navigate to Users>Active users>(future ConnecttoTeams Connector User)

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(100).png?sv=2026-02-06&spr=https&st=2026-10-29T18%3A24%3A47Z&se=2026-10-29T19%3A24%3A47Z&sr=c&sp=r&sig=gvfnsAB7NvM272D5gJrFKx3VtIEMv6EldllnTIT3FBw%3D)
2. After selecting the user, navigate to **Licenses and Apps**.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(101).png?sv=2026-02-06&spr=https&st=2026-10-29T18%3A24%3A47Z&se=2026-10-29T19%3A24%3A47Z&sr=c&sp=r&sig=gvfnsAB7NvM272D5gJrFKx3VtIEMv6EldllnTIT3FBw%3D)
3. Select App, then Dropdown Menu will appear.
4. Ensure that the Calling Plan is unselected. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(102).png?sv=2026-02-06&spr=https&st=2026-10-29T18%3A24%3A47Z&se=2026-10-29T19%3A24%3A47Z&sr=c&sp=r&sig=gvfnsAB7NvM272D5gJrFKx3VtIEMv6EldllnTIT3FBw%3D)
5. Save changes when ready. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(103).png?sv=2026-02-06&spr=https&st=2026-10-29T18%3A24%3A47Z&se=2026-10-29T19%3A24%3A47Z&sr=c&sp=r&sig=gvfnsAB7NvM272D5gJrFKx3VtIEMv6EldllnTIT3FBw%3D)

Once Microsoft Admin confirms those licensing changes have occurred for the user, you will be able to [link Teams to the PBX using the Connector](/v1/docs/pbx-user-setup-individual).