--- title: "Enterprise Dashboard" slug: "dashboard" updated: 2025-07-07T15:09:21Z published: 2025-07-07T15:09:21Z canonical: "kb.connecttoteams.com/dashboard" --- > ## Documentation Index > Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt > Use this file to discover all available pages before exploring further. # Enterprise Dashboard > [!WARNING] > Document Status > > This article is a work-in-progress. TBD. This article introduces the Enterprise Dashboard in the ConnecttoTeams [Enterprise Portals](/v1/docs/welcome-email) and explains the various elements found in it. This article is for you if you are an Enterprise Admin in ConnecttoTeams. ## Accessing the Enterprise Dashboard On login to the Enterprise Portal, you will be directed directly to the Enterprise Dashboard. In case you navigate to other pages, return to the dashboard by clicking the **Dashboard** menu item on your left navigation pane. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-F2NSFEIN.png) ## The Enterprise Admin Action Items Table This table shows the actions that a [Global Admin](/v1/docs/global-administrator-requirement) could trigger to complete various deployment workflows. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-6P8QEGMY.png) These are some of the actions that may appear here: - When Service Provider would want to ask your consent so that tasks could be taken on Global Admin’s behalf, a “Grant Consent” may show up in the “Action Required” column. When consent is granted, they will show up as “Granted Consent” in the Status column. For more info about these consents, check [Granting Consent to Providers to Perform Enterprise Provisioning](/v1/docs/granting-consent-to-providers-to-perform-enterprise-provisioning). - When applications are to be installed to your Teams organization and be made available on your organization catalog so they become available to your Teams Users, they will show up here with a Sync button (such as the “Sync SMS App” button in the picture above.) A few of these installations are discussed here: [Deploy and Sync the PBX Connector App](/v1/docs/deploy-and-sync-the-pbx-app), [Sync and Deploy the CallApp](/v1/docs/enterprise-sync-deploy-callapp), and [Deploy and Sync the SMS App to a Microsoft Teams Organization](/v1/docs/deploying-the-sms-app-to-a-microsoft-teams-organization). - When there are changes in user configurations that needs to be pushed to Microsoft, the Sync Teams Users button shows up here. A few of the workflows that needs “Sync Teams Users” are discussed here: [Update PBX Users](/v1/docs/enterprise-update-pbx-users), and [Bulk User Update (Trunk)](/v1/docs/bulk-user-update-trunk). - When prompted to proceed configuration of a secondary voice route, a “Sync Voice Routes” action will show up here. For more information about this, check [Set Up Secondary/Failover Voice Route](/v1/docs/secondary-voice-routes). ## Custom Teams Application This table shows all the ConnecttoTeams connector applications deployed to your Teams organization. You should see these in your Teams Admin Center’s Apps page. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-WHZY3UXF.png) Your Teams Users should be able to see these apps in their Teams client’s Organization catalog screen. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-AH3V7BDP.png) ## Direct Routing Connection Status This table shows all the primary direct routes. More details about the Direct Routes are available in the Direct Routing page and each setup is discussed in these articles: [Set Up Direct Routing](/v1/docs/set-up-direct-routing), [Set Up Secondary/Failover Voice Route](/v1/docs/secondary-voice-routes) and [Multiple Direct Routes](/v1/docs/multiple-direct-routes). ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-A6EBYNLY.png) The table shows the following columns: **Domain Name** **Voice Route Gateway** : The voice routes made available by ConnecttoTeams. When you [configure your users](/v1/docs/pbx-user-setup-individual), it is best to assign them voice routes closest to their geographic region. When a failover route is setup, a blue icon is also shown. Hover over the icon to check the failover route. For more info about this failover route, check [Set Up Secondary/Failover Voice Route](/v1/docs/secondary-voice-routes) article. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-JJ1ARW7X.png) **Validation** : This shows the status of domain validation. When completed and successful, the final status becomes “Domain Validated”. **Calling Enabled** : When a direct route setup is in progress, this starts as ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-04DDPP3C.png) and ends, if successful, with a ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-NOTKIH9N.png). When it stays as ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-04DDPP3C.png) for an hour, there might be a problem with Microsoft. Refer to [Direct Routing Setup Not Completing](/v1/docs/enterprise-direct-routing-not-completing). **Forward REFER to PBX** : When enabled, Microsoft Teams is configured to send a REFER message to your PBX when a call is transferred or parked. For more info, check [Call Transfer: Using SIP REFER](/v1/docs/call-transfer-using-sip-refer). **Media Encryption** : When enabled, the SRTP encryption is enabled. For more info, check [Media Encryption](/v1/docs/media-encryption). ## Users Table The Users table list users allowed by the Enterprise Admin to be sync’d into ConnecttoTeams database. These users are the target users which can be configured to use the various ConnecttoTeams services. The list of user groups to be sync’d is defined by following the instruction in the [Manage Sync User Groups](/v1/docs/enterprise-user-groups) article. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-69RCF3S9.png) This table also shows the following columns: - **Teams User** - **PBX User** : The Teams User is linked to the listed PBX user. To link Teams Users with their corresponding PBX Users, check the article [Set Up PBX User (Individual)](/v1/docs/pbx-user-setup-individual) or [Set Up PBX Users (Bulk)](/v1/docs/pbx-user-setup-bulk). - **Phone Number** : The phone number linked to the Teams User. Calls from the Teams user will use this phone number as the Caller ID. - **PBX Registration** : This shows the ConnecttoTeams PBX Connector SIP User Agent registration status to your underlying PBX instance. See next section for more details about the status indicators. - **PBX Registration Last Updated At**: Time of last registration of the SIP user agent with the underlying PBX instance. - **Teams Registration** : Shows status of activation of Voice Services for this Teams User in MS O365. See next section for more details about the status indicators. - **SMS Enabled** : The green icon indicates a Teams user is enabled to use SMS service. A red icon implies the user is not enabled for SMS service. ## User Provisioning Status Indicators After saving users, they will appear in the **Enterprise Dashboard** with tw0 key status indicators: - **PBX Registration:** Displays the ConnecttoTeams Connector’s SIP user agent registration status with your PBX system. Initially marked with this ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-6ZCDXVE1.png)icon, it turns this ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-G90ICJJ3.png)icon within 5-10 minutes upon successful registration. If it remains red, follow the [troubleshooting guide here](/v1/docs/turning-red-indicators-green). - **Teams Registration:** Indicates whether the Teams user is provisioned for phone calls with their assigned number. Initially shown as a red phone icon, it updates as follows: For red status indicators, hover over them to see details of the failure. Here are samples: ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-3HS5KE2C.png) ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-VJKDRCLJ.png) Once the PBX and Teams Registration completes successfully, green icons will be shown. ## Trunk Users Table The Trunk Users table shows all the Teams Users configured to use the Trunk service. This list is a subset of Teams users allowed by the Enterprise Admin to be sync’d into ConnecttoTeams database which are defined using the steps presented in the [Manage Sync User Groups](/v1/docs/enterprise-user-groups) article. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-6FSUDQW3.png) This table also shows the following columns: **- Teams Users** - **SIP Trunk Profile :** The SIP Trunk Profile with which this user will be provisioned. For more information about Trunk Profiles, check the article [Introducing the Trunk Profiles Page](/v1/docs/introducing-the-trunk-profiles-page). **- Phone Number** : The phone number linked to the Teams User which uses trunk calling. Calls from the Teams user will use this phone number as the Caller ID. - **Trunk Registration :** Displays the ConnecttoTeams Connector’s SIP user agent registration status with your PBX system. This is `NA` if registration is not necessary, specifically in cases when Trunk Type is either `Peering` or `Peering with Credentials`. Otherwise, this will Initially be a ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-6ZCDXVE1.png)icon, then it turns to a![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-G90ICJJ3.png)icon within 5-10 minutes upon successful registration. If it remains red, follow the [troubleshooting guide here](/v1/docs/turning-red-indicators-green). - **Teams Registration** : Shows status of activation of Voice Services for this Teams User in MS O365. See the above section for more details about the status indicators. ## Note to the Service Provider In the Service Portal’s Users menu, each user has 4 status icons that are either green or red. They indicate in order from right to left: Microsoft User license, Microsoft Phone System or comparable add-on license, whether the add-on Phone license is considered available by Microsoft, and Teams Calling activation status. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(481).png) > [!CAUTION] > If there is a fifth icon, a red D, [see here for instructions on resolving](/v1/docs/ensure-microsoft-calling-plan-is-removed). > > ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-9HGSVYV0.png) ## Suggested Further Reading - For configuring services for Teams Users, check the article [Manage Users: Add, Configure, Delete Individually or in Bulk](/v1/docs/add-configure-delete-users). - For the full guide to use PBX Connector, check the article [PBX Connector Installation Step-by-Step Guide](/v1/docs/pbx-connector-installation-step-by-step-guide) . - For the full guide to use Trunk Connector, check the article [SIP Trunk Configuration Step-By-Step Guide](/v1/docs/sip-trunk-configuration-step-by-step-guide). - For the full guide to use SMS Connector, check the article [SMS Connector Installation Step-by-Step Guide](/v1/docs/sms-connector-installation-step-by-step-guide). "Teams client" or "Teams client app" refers to the Microsoft Teams communications application. The various versions of Teams app are: - Desktop Apps: Dedicated apps for Windows and macOS. - Mobile Apps: Available on iOS and Android devices. - Web Access: Accessible through any web browser on supported platforms