--- title: "Set Up CallApp User (Individual)" slug: "set-up-callapp-user" updated: 2025-12-31T17:29:29Z published: 2025-12-31T17:29:29Z canonical: "kb.connecttoteams.com/set-up-callapp-user" --- > ## Documentation Index > Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt > Use this file to discover all available pages before exploring further. # Set Up CallApp User (Individual) > [!NOTE] > Introducing the Unified Connector App > > To simplify deployment and ongoing management, we are consolidating **four separate connector applications into a single Unified Connector App**. > > > > This approach reduces complexity for both enterprise administrators and end users by eliminating the need to install, configure, and manage multiple Microsoft Teams applications. > > > > **Key Benefits** > > **One app, four services:** A single installation now supports PBX, CallApp, SMS, and Chat services — no more juggling multiple Teams apps. > > **Simpler setup:** Fewer configuration points and a more streamlined deployment experience. > > **Consistent user experience:** One unified interface across all connector services. > > **Easier maintenance** > > - Simplified updates and version control > - Improved reliability through shared services > - Reduced administrative overhead > - Clearer support and troubleshooting model > > **New: AI-powered actions:** Starting with system upgrade **2.19.0 on March 17, 2026**, the Unified Connector App includes AI support. Users can perform actions like sending SMS messages using plain, everyday language directly from any Microsoft Teams conversation screen — no special commands or navigation required. > [!NOTE] > Recommendation > > The **CallApp** and **Chat** services are now available exclusively through the Unified Connector App. > > > > New enterprise deployments are therefore strongly encouraged to use the Unified Connector App for PBX, CallApp and SMS, rather than relying on standalone connector apps. > > > > **The end of life date for PBX, CallApp and SMS Connector Apps will be announced soon.** You can configure CallApp users individually or in [bulk](/v1/docs/call-app-user-setup-bulk). This article presents the steps to configure users individually. To configure CallApp users in bulk, check [Set Up CallApp User (Bulk)](/v1/docs/call-app-user-setup-bulk) ## Before You Begin - Ensure that you have configured your PBX. Refer to [PBX Configuration Guide](/v1/docs/pbx-configuration-guide). - Ensure that you have configured and deployed your Unified Connector App. Refer to [Deploy and Sync the Unified Connector App](/v1/docs/deploy-and-sync-the-unified-connector-app). ## Part I. Set Up CallApp User 1. From the Enterprise Admin Menu, click on **Users** menu item. The Manage Users page displays. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-ZG1NCGVD.png) 2. Click **Set Up Call App User** button. This form displays. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-GCCJCUDI.png) 3. Fill out the rest of the fields. For more information about each field in the form, refer to the [Set Up PBX User (Individual)](/v1/docs/pbx-user-setup-individual) article. **PBX Location** **User Tag** **Teams User SIP User** **Phone Number** **Extension** **Caller Name Policy** **Custom Caller Name** **Caller ID on Forwarded Calls** **SIP Authentication ID** **SIP Password** **Confirm SIP Password** Notes: - The same behavior for PBX app's Phone Number combo box is used in Call App's Phone Number combo box. - The Call App user can be assigned an e164 Phone Number or an e164 Phone Number (Pilot Number) and Extension. 4. Click **Save Call App User** button. This takes you back to the **Enterprise Dashboard**. Wait for the process to complete. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(576).png) Once complete, a confirmation message displays at the top right of the page and in the activity feed. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image(577).png) ## Part II. Sync Changes to Microsoft **If changes to user/s were made by a Service Provider without Service Provider management consent**, the Enterprise Admin must log into the Enterprise Portal and click on Sync Teams Users. ![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-1751580934498.png) If changes user/s were made by the Enterprise Admin or a Service Provider with management consent, the system automatically syncs the changes. No further action is required. > [!NOTE] > Check Sync Status > > The user provisioning status will be reflected in the Enterprise Dashboard. Click here for more info about [User Provisioning Status Indicators](/docs/dashboard#user-provisioning-status-indicators). **Expect:** - That the first time sync will take up to 24 hours. Come back to check the status. - That succeeding syncs will take up to 4 hours. Come back to check the status. If sync is not completing within these wait times, contact your Service Provider. ## Part III. Monitor User Sync Status The user provisioning status will be reflected in the Enterprise Dashboard. Click here for more info about [User Provisioning Status Indicators](/docs/dashboard#user-provisioning-status-indicators). > [!NOTE] > Note to the Service Provider > > If sync is not completing within these wait times, request from help from ConnecttoTeams Support. When the sync status shows completed, the Teams User can start [utilizing the CallApp](/v1/docs/using-the-call-app).