---
title: "Call is not transferred when using star code"
slug: "call-is-not-transferred-when-using-star-code"
updated: 2026-07-21T03:02:21Z
published: 2026-07-21T03:02:21Z
canonical: "kb.connecttoteams.com/call-is-not-transferred-when-using-star-code"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call is not transferred when using star code

## **Problem**

Microsoft is not sending the "*" when using the dial pad to do a transfer with feature codes.

## Solution #1

Use the PBX Connector App to enable [softkeys (feature codes)](/v1/docs/add-feature-codes) that will transmit the feature code directly to the PBX without having to go through Microsoft's dial pad.

## Solution #2

Create a special user in Microsoft to fool Teams. Instructions for this are as follows.

The setup:

- An office user - no licenses needed - called Call Park (or whatever you like)
- Set the phone number to the code you want, e.g. *31
- A Dial Normalization rule that captures your codes and passes them unaltered (to avoid Microsoft adding a +1 on the front).

The Execution:

- when you want to transfer a call to the parking, you use Transfer and then you can type Call Park and select the user
- Use the Transfer pulldown menu to select the *31 phone number. The INVITE will be sent to *31 on the PBX.

![](https://cdn.us.document360.io/312e5ae5-e3c1-465d-8e37-f253a7ba8eee/Images/Documentation/image-1750202827183.png)

*Configuration of the false user*

![](https://cdn.elev.io/file/uploads/lWNkjTie1mEAGuhwq3R2SqTFcax3a6BIA1xEV-d9OvM/hfB877UZWJxiyT0kmhgZEcNEz9_RBA6l95EB0tb2yH8/1640198778338-kGQ.png)

*Using the false user to send the code*