Problem

Microsoft is not sending the "*" when using the dial pad to do a transfer with feature codes.

Solution #1

Use the ConnecttoTeams App to enable softkeys that will transmit the feature code directly to the PBX without having to go through Microsoft's dial pad. 

Solution #2

Create a special user in Microsoft to fool Teams. Instructions for this are as follows.

The setup:

• An office user - no licenses needed - called Call Park (or whatever you like)

• Set the phone number to the code you want, e.g. *31

• A Dial Normalization rule that captures your codes and passes them unaltered (to avoid Microsoft adding a +1 on the front). 

The Execution: 

• when you want to transfer a call to the parking, you use Transfer and then you can type Call Park and select the user

• Use the Transfer pulldown menu to select the *31 phone number. The INVITE will be sent to *31 on the PBX.