---
title: "Manage Users: Add, Configure, Delete Individually or in Bulk"
slug: "add-configure-delete-users"
updated: 2026-06-24T16:50:44Z
published: 2026-06-24T16:50:44Z
canonical: "kb.connecttoteams.com/add-configure-delete-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.connecttoteams.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Users: Add, Configure, Delete Individually or in Bulk

## Configure User

End users are configured or provisioned based on the services they have access to. The following articles provide detailed guidance on how users are set up for specific services:

- [Configure new PBX User](/v1/docs/pbx-user-setup-individual)
- [Configure new Trunk User](/v1/docs/configure-trunk-user)
- [Configure/Update Call Recording for a User](/v1/docs/configure-pbx-users-for-call-recording)
- [Configure CallApp User](/v1/docs/set-up-callapp-user)
- [Configure/Update SMS User](/v1/docs/configure-sms-users)
- Unlike individual user configurations listed above, the [Chat App is configured for the whole enterprise](/v1/docs/chat-app-guide-for-enterprise-admins) rather than being set up for specific users.

## Bulk Configure or Update Users

End users are configured or provisioned based on the services available to them. The following articles offer detailed guidance on bulk user setup for specific services:

- [Bulk Upload PBX Users](/v1/docs/pbx-user-setup-bulk)
- [Bulk Upload Trunk Users](/v1/docs/bulk-user-update-trunk)
- [Bulk Upload CallApp Users](/v1/docs/call-app-user-setup-bulk)
- [Bulk Upload SMS Users](/v1/docs/configure-sms-users-in-bulk)

## Disable and Delete Users

Disabling a user pauses that user's services without removing them from ConnecttoTeams. To remove a user permanently, disable the user first, then delete them.

**Note:** Deleting a user is not finalized until you run **Sync Teams Users**. A Teams Administrator or Global Administrator can run it; a Service Provider can also run it if the enterprise has consented to "Allow Management by Service Provider.”

#### Deleting a PBX User or a CallApp User

Complete these steps from the **Users page** (discussed [here](/v1/docs/manage-users).).

1. In the Users table, open the action menu for the user and select **Disable User**.
2. Click **Advanced Search**, then apply the **Disabled Users** filter.
3. Locate the user, open the action menu, and select **Delete User**.
4. Run **Sync Teams Users** to finalize the deletion (see **User Sync Procedure** below).

#### Deleting a Trunk User

Complete these steps from the **Trunk Users page** (discussed [here](/v1/docs/introducing-the-trunk-users-page)).

1. In the Trunk Users table, open the action menu for the user and select **Disable User**.
2. Click **Advanced Search**, then apply the **Disabled Users** filter.
3. Locate the user, open the action menu, and select **Delete User**.
4. Run **Sync Teams Users** to finalize the deletion (see **User Sync Procedure** below).

#### Deleting an SMS User

An SMS User is a Teams User with the SMS service enabled. You can disable an SMS User, but there is no delete function for SMS Users. To disable SMS user, see [Manage SMS Users : Disable User, Add or Remove Phone Numbers](/v1/docs/manage-sms-user-numbers#disable-sms-user).

> [!NOTE]
> User Sync Procedure
> 
> To finalize deleted users, click **Sync Teams Users** in the Enterprise Dashboard page. This can be run by an Enterprise Admin (either Teams Administrator or Global Administrator) or by a Service Provider if the enterprise has consented to "Allow Management by Service Provider."
> 
>   
> 
> **Note:** Manual synchronization is required for all user provisioning and deprovisioning actions.
> 
>   
> 
> In March 2026, the automatic user synchronization previously triggered by Enterprise Administrator login was removed to prevent unintended user deletions resulting from license changes or other updates in Microsoft Entra ID.

> [!NOTE]
> Note to the service provider
> 
> Disabling a user reduces SMS license used count in Billing Summary report.